- Manual and paper-based applications
- Multiple systems to manage license, permit, and inspection processes
- Difficulty in maintaining document templates
Modernizing Your Licensing Journey
Introducing public sector – license, permit and inspection management solution, a cornerstone of modernization in government operations. We prioritize security and trust in delivering digitized, cost-effective services. With a focus on inspection management, grant-making, and enhancing the employee experience, our solution streamlines administrative processes, minimizes paperwork, and fosters efficiency.More
Introducing public sector – license, permit and inspection management solution, a cornerstone of modernization in government operations. We prioritize security and trust in delivering digitized, cost-effective services. With a focus on inspection management, grant-making, and enhancing the employee experience, our solution streamlines administrative processes, minimizes paperwork, and fosters efficiency. Embrace a seamless and secure digital transformation, allowing your agency to save time and resources while delivering trusted services. Join the future of government operations with our innovative, user-centric platform.
Less
Business Challenges
Transforming Licensing Solutions
Tech Mahindra's fully integrated end-to-end license, permit and inspection system leverages Salesforce Public Sector Cloud, Experience Cloud (Community Plus), Mulesoft, and AppExchange solutions, to create a fully digital system.
DLL requires a Salesforce-based solution that enables DLL to meet the following requirements:
- Manage the licensing and/or certification of State businesses that sell or serve alcohol
- Manage the licensing of State businesses that sell tobacco products or lottery games
- Manage the licensing and sales reporting of break open tickets in the State
- Manage the compliance assignments, investigation results, and outcomes involved in the enforcement of statutes and regulations
We Delivered
- Front end customer facing portal for application intake.
- Portals for municipality or local authority review.
- Backend staff portal for application processing (review and approval) and service processes.
Enhancing Licensing Modernization with Integrated Features
Unlocking Business Value
- Reduced license and permit application processing from 2-4 weeks to 5-10 days.
- Increased revenue by 10%
- Decreased non-compliance by 25%
- Improved employee productivity
- Fully digital liquor, license and inspection system
- Faster time to market
- Fully automated system
- AI-driven smart application
- Secure and accessible to external users
- Modular, configurable, and templated documents
- User efficiency via guided navigations
Get In Touch
Need more information?
We will take approximately 3-5 working days to respond to your enquiry.