Microsoft Business Solutions for Enterprises | Tech Mahindra

Transforming Business Processes

At Tech Mahindra, we help enterprises adapt, innovate, and scale by implementing, modernizing, and migrating Microsoft Dynamics 365 and the Power Platform. Our AI first approach enables intelligent customer engagement, connected operations, and the ERP transformation across the enterprise.

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At Tech Mahindra, we help enterprises adapt, innovate, and scale by implementing, modernizing, and migrating Microsoft Dynamics 365 and the Power Platform. Our AI first approach enables intelligent customer engagement, connected operations, and the ERP transformation across the enterprise.

We enable organizations to manage core business functions, including sales, marketing, customer service, field service, finance, and supply chain—by combining Dynamics 365’s CRM and ERP capabilities with Power Platform’s low-code automation, advanced analytics, and AI-driven insights. Through a consulting-led framework spanning advisory, implementation, modernization, and managed services, we deliver scalable, AI enabled solutions that drive agility, operational efficiency, and sustainable growth.

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Our Value Proposition

  • Dynamics 365 and Power Platform Expertise: Delivering deep expertise across CRM, ERP, and low-code, to build fit-for-purpose solutions.
  • Global Transformations Experience: Successfully delivering large-scale, end-to-end transformations across diverse industries.​
  • CoE-Led Delivery Model: Leveraging a center of excellence (CoE) led delivery model,  ensuring standardized processes, improved resource management, and enhanced innovation.
  • Managed Services: Providing seamless support and maintenance, minimizing downtime and maximizing efficiency post-implementation.
  • Value Chain Services: Offering an integrated services that simplify processes, enhance operational efficiencies, and improve business outcomes.
  • KPI-Driven Outcomes: Driving measurable productivity gains, operational efficiencies, and digital value creation
  • Integrated Collaboration with Microsoft: Enabling deeper alignment with Microsoft through access to product architects, roadmaps, collaborative solutions, and accelerated support.

Our Solutions

FieldPulse

A connected field service framework built on Dynamics 365, integrating IoT and GIS platforms for utilities, oil & gas, manufacturing, and other verticals. The framework offers an Uber-like user experience with value-added components from Tech Mahindra.

Recall360

The solution is a comprehensive approach to digitize and streamline the end-to-end Safety & Recall Management system for automotive companies by capturing safety alerts from various data sources, processing them for issue detection, and seamlessly integrating with customer care functions.

Telco 360

A telecom-specific solution offering verticalized process templates, customer journeys, and a data model for B2B and B2C segments. It covers sales, service, order management, marketing, and field service, integrating Tech Mahindra’s Blue Marble Ecommerce and complying with TMF/eTOM standards.

SubscribeNXT

A subscription-based platform providing a unified view of the business, including customers, resellers, and back-office operations.

IntelliBack Office

Automates back-office operations by converting customer email queries into structured cases and managing them end-to-end, from identification and resolution to feedback and closure—enabling faster turnaround and improved operational efficiency.

Product Portfolio Coverage

Our portfolio supports end-to-end business transformation by connecting processes, data, and decision making across the enterprise using Microsoft Dynamics 365 and Power Platform.

Sales

Empowers sales teams with AI-driven insights and tools to accelerate deals faster.

Customer Service

Enables personalized support across channels with case management and knowledge tools.

Field Service

Manages service operations with scheduling, resource optimization, and remote assistance.

Finance

Automates financial operations while delivering real-time insights for strategic planning.

Supply Chain Management

Optimizes inventory, manufacturing, and logistics with intelligent automation.

Business Central

Unifies finance, operations, sales, and customer service in an all-in-one ERP designed for SMBs.

Project Operations

Connects project sales, planning, delivery, and billing within a single integrated solution.

Marketing

Orchestrates multi-channel campaigns and nurtures leads with real-time analytics and insights.

Power BI

Transforms raw data into interactive dashboards and visual reports for real-time, informed decisions.

Power Apps

Enables rapid development of custom business applications with low-code tools for web and mobile.

Power Automate

Streamlines workflows by automating repetitive tasks across systems and services.

Power Pages

Builds secure, data-driven websites for external users, integrated with Dataverse and business logic.

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Our Strong Microsoft Partnership

Tech Mahindra and Microsoft have forged a robust global partnership centered focused on accelerating digital transformation through cloud innovation, AI, and enterprise modernization. Anchored by Tech Mahindra’s dedicated Microsoft Business Unit, the alliance leverages Microsoft technologies such as Azure, Microsoft 365, Dynamics 365, and the Power Platform to deliver scalable solutions across industries. With over 10,000 certified professionals serving 900+ customers, Tech Mahindra is a Tier 1 Cloud Solutions Provider and an Azure Expert MSP, co-developing IPs, and actively collaborating with Microsoft’s engineering and retail teams to drive joint go-to-market strategies and customer success.

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Strategy and Consulting Services

Application Services

Cloud and Infrastructure Services

Engineering Services

Network Services

Data Analytics

Artificial Intelligence

Business Process Services

Customer Experience and Design

Sustainability as a Service

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