Retail and CPG | Tech Mahindra

Delivering Next-Gen Retail Solutions

Tech Mahindra is an industry leader with over 20 years of experience managing retail contact centers. Our expertise in business process services for the retail sector has translated into overwhelming success for some of the biggest brands. We’re equipped with transformational BPS technology that delivers next-generation platform solutions and automation for companies operating on a global scale.

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Our retail business process outsourcing (BPO) services transform contact center operations. We’re proud to have benefited over 100 million customers worldwide through our range of solutions.

Our Services

Demand Reduction

Reduce contracts and workloads by leveraging robotic process automation (RPA), chatbots, IVR, digital channels and social media.

Cost for Quality Approach

Offer scalable global support model via skin-in-game approach with service commitments.

Continuous mprovement in CX

Deliver value to customers by enhancing quality, training, WFM/reporting and analytics. 

Sales

Transition from a cost center to revenue center through solutions to process feedback, billing, churn and retention, sales and marketing campaigns, and fraud mitigation. 

Leading the Way

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Insurance

Communications, Media, and Entertainment

Energy and Utilities

Banking and Financial Services

Travel, Transport, and Hospitality

Manufacturing

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