Trust and Safety

Overview

TechM offers a holistic solution to create a secure environment for your platform and users. Our trust and safety strategy uses an optimal combination of artificial intelligence (AI), automation, and human judgment to manage your digital company 24/7, ensuring user safety across the globe.

Our Services

Content Moderation

Our user-generated objectionable and illegal content moderation services include advanced AI solutions, human-in-the-loop, and policy consulting. We moderate content for egregious and non-egregious offenses, child safety, user privacy, legal takedowns, and appeals, across videos, images, texts, audios, livestreams, 3D, and animation.

Fact Check / Spam Check

We employ a multipronged approach to address traditional and emerging forms of misinformation. Our advanced AI solutions detect deepfakes, and our media monitoring team helps digital platforms stay ahead of ongoing and upcoming misinformation threats, ensuring proactive mitigation before these reach the audience.

User Authentication – KYC

We deploy an AI-driven platform that orchestrates multiple signals and data graphs, along with manual investigations, to detect non-compliance at scale. Our services include document verification, biometric authentication, advanced identity fraud detection, anti-money laundering, and sanction screening.

Ad Safety and Relevance

Our services include moderation, localization, placement, and relevance rating for ads and product listing reviews. Leveraging AI-driven ad moderation with human expertise, we effectively filter out fraudulent product listings and harmful/misleading ads. This ensures user safety and regulatory compliance while creating a strong and positive brand reputation.

Fraud Prevention

We provide specialized fraud mitigation services to support online marketplaces, fintechs, social media platforms, and more, to combat online fraud. Our services include transaction, buyer, seller, and payment risk investigations, incentive and abuse collusion reviews, claim investigations, and fraud analytics.

AI / ML Training

We support clients across various industries in training AI models using human-in-the-loop interventions. Our offerings include content labeling, relevance rating, localization, translation, transcription, and safety ratings. Our offerings also encompass prompt and response evaluation, as well as writing and rewriting for LLM platforms.

Industries Served

BFSI and Fintech

We support BFSI and Fintech companies with KYC processes, fraud investigation, and financial crime prevention, including anti-money laundering and counter-financing terrorism (CFT) reviews. We ensure secure customer verification and protection against fraudulent activities.

Gaming and Metaverse

TechM ensures quality on gaming and metaverse platforms by reviewing live chat, live streams, text, images, audio, video, URLs, gaming avatars, 2D and 3D files, skins, and metaverse environments. We ensure user and child safety through comprehensive content evaluation and moderation.

Travel and Hospitality

We support travel and hospitality sectors with guest and host KYC processes, booking and claim reviews, and property listing evaluations. TechM ensures secure and reliable experiences for both travellers and service providers.

Media and Entertainment

TechM protects media and entertainment platforms, including social media, gaming, and OTT, from harmful content, misinformation, and piracy. We provide a combination of AI and human moderation to enforce policies and ensure user safety, delivering a secure and dependable experience.

Hi-Tech

We refine LLM models by executing projects that involve rating, writing, and rewriting content to ensure safe and appropriate responses. We also provide comprehensive fact-checking, content moderation, and relevance assessments for news portals and search platforms, ensuring safe and reliable information.

Retail and CPG

We support e-commerce platforms with risk investigation, including fraud detection, KYC compliance, and claims investigation. We also review product ads and listings to ensure accuracy and integrity.