Businesses once viewed the adoption of AI as an optional enhancement, but now they recognize it as the backbone for driving innovation at an unprecedented scale. Every facet of business is undergoing a transformation driven by technology, with AI emerging as the most powerful digital enabler in revolutionizing end-user experiences and services. TechM's next-gen service desk solutions transcend contemporary standards by seamlessly incorporating advanced digital solutions like Generative AI (GenAI), analytics, automation, and more to augment our delivery efforts and maximize value creation for our customers and clients.
Service Desk Optimization with AI
TechM’s cutting-edge service desk solution leverages multimodal GenAI and retrieval-augmented generation to redefine support. Our innovative approach revolutionizes customer service through personalization, human-agent interactions, and intelligent automation for seamless delivery and user experience.More
TechM’s cutting-edge service desk solution leverages multimodal GenAI and retrieval-augmented generation to redefine support. Our innovative approach revolutionizes customer service through personalization, human-agent interactions, and intelligent automation for seamless delivery and user experience. Our supervised autonomous system enables agent reskilling and harnesses the power of advanced analytics to elevate support, improve average handle time (AHT), and decrease first resolution time (FRT) while reducing operational costs. We empower organizations to implement shift-left strategies addressing issues proactively and efficiently. Our transformative AI and analytics-powered technology enable rapid resolution, collaboration, and productivity while delivering valuable insights that enhance user experience and drive operational excellence.
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Transformation Driven by Technology
Our Offerings
Solution Highlights
Business Impact
- 40% reduction in tickets
- 23% ticket volume reduction via self-service feature
- 95% Increase in KPI performance
- 25% reduction in ticket repetitions
- 80% reduction in ticket escalation
- 20% improvement in engineer efficiency
- Improved FCR, NPS, and CSAT scores
- Increased upsell/cross-sell revenue
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