The new age customers expect more than just great products/services - they demand highly personalized, efficient, and seamless experiences across the entire lifecycle of the product. Adding to this challenge is the need to deliver these experiences in a humanized and empathetic way. Tech Mahindra is leading the charge in customer experience (CX) transformation, shifting from reactive to predictive customer experiences and enabling enterprises to deliver superlative human-centric experiences.
Transforming Customer Experiences
Tech Mahindra is an award-winning and industry-recognized CX leader focusing on creating memorable digital experiences for its global clients. Our digital-first borderless services are transparent, agile, and flexible, delivering an EPIC CX (efficient, proactive, interactive, and contextual) that is continuously evolving.More
Tech Mahindra is an award-winning and industry-recognized CX leader focusing on creating memorable digital experiences for its global clients. Our digital-first borderless services are transparent, agile, and flexible, delivering an EPIC CX (efficient, proactive, interactive, and contextual) that is continuously evolving. By leveraging our proprietary framework and digital enablers, enterprises can enhance their CX, user experience, and employee experience, reduce the cost to serve, and increase revenue generation.
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Industry Challenge
Solution Highlights
Solution Benefits
- 20% annual growth in digital contact center sales for a Canadian retail business group
- 35% reduction in the total cost of operations for a leading online fashion and cosmetic retailer
- 40+ point increase in NPS for a leading telecom provider in the UK and Ireland
- 5 million AUD savings via transformation projects for a leading Australian telecom
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