Navixus™ Operational Excellence CoE | Tech Mahindra

Overview

A global center of excellence (CoE) focused on tackling operational crossroads with a suite of solutions that empowers the workforce and increases the overall productivity of operations.

End-to-End Transformational Capabilities
Leverage proven frameworks and enabling tools to empower your workforce and increase overall productivity.

More

A global center of excellence (CoE) focused on tackling operational crossroads with a suite of solutions that empowers the workforce and increases the overall productivity of operations.

End-to-End Transformational Capabilities
Leverage proven frameworks and enabling tools to empower your workforce and increase overall productivity.

  • Knowledge Management (KM)
  • Quality and Voice Analytics
  • Workforce Management (WFM)
Less

Our Offerings

A data-driven customer interaction and quality engagement model that combines technology, best practices, and governance to deliver service excellence, offer insight into business challenges and trends, provide accurate summaries, and adapt to customer emotions in near real-time.

We enable clients with workforce management and optimization solutions focused in three key areas that drive our framework efficiency and effectiveness for our client’s operations.

Navixus™ Centers of Excellence (CoE)

Consulting

Understanding your current business process and creating an optimization map to reach the desired ‘to-be’ state with strategic consulting.

LEARN MORE
hidden-link

Intelligent Automation

Improve efficiency, optimize manpower utilization and cost of business, and enhance CX and employee engagement with automation.

Analytics

Move from reactive to a proactive and predictive way of working with advanced analytics capabilities delivering cutting edge AI/ML solutions.

LEARN MORE
hidden-link

CX Technology

Best-in-class contact centre and engagement desktop solutions to deliver a hyper-personalized experience to your end customers.

LEARN MORE
hidden-link

Managed Technology

Experience and expertise coupled with latest technologies helping with management, support, optimization, customer experience, and more.

LEARN MORE
hidden-link

Explore More

Banking & Financial Services

Manufacturing

Get In Touch

By clicking on the submit button, you agree with the privacy policy.