Today, customer experience (CX) is one of the biggest differentiators for businesses. Still, most enterprises struggle to design and deliver a memorable CX for their end users. Often this is due to the ineffective utilization of the technology deployed through digital transformation initiatives. Tech Mahindra’s new business unit, Navixus™, tackles this by offering solutions that enable businesses to innovate, automate, and accelerate their customer journeys like never before.
Overview
Navixus™ empowers enterprises to navigate tricky digital crossroads by leveraging consulting-led contact center modernization services to drive operational efficiency and improve customer experience. We collaborate with customers to deliver contact center-as-a-service (CCaaS) and engagement desktop solutions from conceptual design to implementation, ensuring successful outcomes.More
Navixus™ empowers enterprises to navigate tricky digital crossroads by leveraging consulting-led contact center modernization services to drive operational efficiency and improve customer experience. We collaborate with customers to deliver contact center-as-a-service (CCaaS) and engagement desktop solutions from conceptual design to implementation, ensuring successful outcomes. Our holistic and business-driven approach focuses on understanding customer’s CX vison, pain points, and contact center ecosystem to craft cost-effective solutions maximizing business impact. We use an iterative process to deploy our solutions into production faster with minimal risk.
400+ successful deployments | >98% CSAT | 300+ certified resources
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Industry Challenge
Solution Highlights
Solution Benefits
Our client base includes hundreds of enterprises across various vertical. By partnering with us, our clients achieved measurable results across their operations.
- 11% savings over four years for an American health insurance provider
- 20% increase in customer satisfaction (CSAT) for an American non-profit organization
- 11% cost reduction achieved for a global nutritional product retailer
- 24% less outbound calls for an American commercial truck manufacturer
- 30% cost reduction with robotic process automation (RPA) for a Canadian telecommunications provider
- 4X increase in throughput for a US government health provider
Leading The Way
Case Study
TechM Navixus™ Leads CCaaS transformation for US-based Health Insurance Provider
