overview
Tech Mahindra Business Process Services is transforming back-office operations with a digital-first focus on CX and EX.Our consulting-led approach for designing and implementing solutions are supported by versatile domain expertise, flexibility, agility, and a robust partner ecosystem, delivering world-class back-office outsourcing services.Our continual investment in CX consulting, brand design, and transformation levers such as interaction analytics, RPA, andMore
Tech Mahindra Business Process Services is transforming back-office operations with a digital-first focus on CX and EX.Our consulting-led approach for designing and implementing solutions are supported by versatile domain expertise, flexibility, agility, and a robust partner ecosystem, delivering world-class back-office outsourcing services.Our continual investment in CX consulting, brand design, and transformation levers such as interaction analytics, RPA, and conversational AI addresses the growing client demand for back-office operations.
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Positioned as a Leader in Everest Group Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment 2024
"As banking and financial services (BFS) enterprises focus on optimizing costs, streamlining operations, and enhancing customer experiences, there is an increasing shift towards seeking providers that offer integrated services spanning both front-and back-office functions within banking processes."
"Tech Mahindra has launched the Navixus business unit, which combines its BPS capabilities with customer experience solutions from Eventus, a recent acquisition. It has leveraged its established mortgage back-office capabilities and increased investments in customer experience, to address the growing demand for integrated services in lending, as well as in retail and commercial banking, particularly in the UK and APAC regions. These capabilities have enabled it to achieve a Leader recognition in Everest Group’s Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment 2024."
Positioned as a Leader in SPARK Matrix™: Finance, Accounting and Business Process Outsourcing, 2024 (QKS Group)
“Tech Mahindra leverages deep expertise in Finance, Accounting and BPO services to drive operational excellence and deliver tailored financial solutions, helping clients streamline their finance and accounting functions with a blend of technology and deep domain insights. Tech Mahindra’s finance and accounting BPO services empower organizations to achieve enhanced efficiency, regulatory compliance, and cost-effectiveness, enabling strategic focus on growth and innovation. The company is consistently driving innovation and excellence within the Finance, Accounting, and BPO operations through strategic investments and the integration of cutting-edge technologies.”
Tech Mahindra positioned as a Leader in the 2025 SPARK Matrix™ for Procurement Services by QKS Group
“Tech Mahindra demonstrates advanced capabilities in the procurement services landscape through its integration of cloud-based platforms, intelligent automation, and strategic technology partnerships. The company’s holistic approach, anchored by the Scale at Speed framework, addresses key operational areas from sourcing through aftersales. It unifies procurement processes with orchestration layers such as Enate and AI-driven tools like SeeR and Yantr.ai, enabling better spend management, real-time supplier collaboration, and predictive analytics, which helps cater to the diverse needs of global enterprises.”
"In addition, Tech Mahindra by leveraging platforms like AftEAZE for aftermarket operations and extending cloud-based procurement services for clients across various regions, Tech Mahindra is well-positioned to support organizations in optimizing costs, enhancing visibility, and future-proofing their supply chain strategies" adds Vishal.”
Procurement Operations Modernization Services
“Tech Mahindra has advanced to the Leader position in this quadrant owing to its improved ability to deliver complex and large procurement operation modernization projects by strategically combining tools, services, partner ecosystems and global presence.”
Strategic Sourcing and Category Management Services
“Tech Mahindra’s prowess in sourcing and category management is redefining industry standards. Its innovative strategies and unwavering dedication have propelled the company to the forefront, making it a Rising Star.”
Supplier Management and Contract Lifecycle Services
“Tech Mahindra’s robust supplier and contract management services, coupled with tools, AI and analytics, effectively meet clients’ large and complex requirements across industries.”