OpsamplifAIer: Autonomous AIOps | Agentic AI for IT Operations

Overview

Agentic AIOps: Transform from Automation to Autonomous Operations!

2025 marks the emergence of Agentic AI. Tech Mahindra’s amplifAI agentic AI framework for enterprises and the solutions built on it empower organizations to integrate Multi-Agent Systems into their operations and functions, significantly enhancing productivity and agility to unprecedented levels.

Our Offerings

Unlocking Efficiencies and Customer Value with Agentic AI-led Autonomous Operations

Multi-Agent Systems

This Agentic AI system is designed to decisively plan, reason, and act in response to diverse IT operational scenarios. It adapts its strategies and actions to suit each situation, enabling smarter, context-aware decision-making.

Autonomous Incident Handling

For major incidents, planner agents automatically generate decisive action plans, while delegate AI agents carry out the execution.

Intelligent Actions

Multiple action agents can intelligently identify, develop, and execute multi-step actions tailored to each incident. This includes generating diagnostic and resolution commands, scripts, or intricate workflows, and the ability to implement them autonomously.

Incident Collaboration Rooms

Virtual collaboration rooms are automatically created for each incident task, bringing IT operations stakeholders and AI agents together. These agents begin working on tickets instantly, while IT support engineers can govern, permit, or delegate the tasks to AI Agents, enabling autonomous operations.

Semantic Knowledge

A continuously evolving knowledge graph of the IT environment captures insights and recommendations and connects incidents, alerts, services, assets, SOPs, and more. AI agents can also use this graph for faster, smarter decision-making, awareness, and heuristic knowledge of the environment.

Solution Highlights

OpsamplifAIer 4.0 lets organizations transition from traditional AIOps to autonomous, conversational operations powered by Agentic AI. It leverages multiple AI agents for diagnostics, resolution, incident handling, and intelligent collaboration to improve efficiency and customer value. Its robust framework seamlessly connects AI agents to tools and data, significantly enhancing productivity, agility, and customer value in CIO/IT operations. 
It improves efficiency by connecting intelligent agents to tools and data for diagnostics, resolution, and collaboration, boosting productivity, agility, and customer value.

Autonomous War Rooms

Incident planner agents create end-to-end action plans, coordinating AI agents and human stakeholders. Humans shift from direct involvement to overseeing and approving AI-generated plans for execution.

RLFH-based Improved Agent Decisions

The solution uses Reinforcement Learning from Human Feedback (RLFH) to improve AI agent decision-making and outputs continuously.

Modularity and Scalability

Our agent development framework facilitates easy addition of task-specific AI agents, supporting modular growth and scalable integration across IT operations.

Industries We Serve

Ops amplifAIer brings the power of Agentic AI to a wide range of industries by enabling autonomous operations through our multi-agent systems. We collaborate with our clients to address IT operation challenges, specific to their industry, by providing proactive monitoring, intelligent diagnosis, and automated resolution:

Telecommunication

Our multi-agent systems automate and manage telecom operations, including B2C order management, billing, invoicing, and network operations like RAN and fixed broadband.

Manufacturing/Retail

Our solution identifies and assesses ERP-related issues in supply chain, logistics, and materials management, while addressing order failures across various services.

Banking and Financial Services

Our offering proactively identifies and resolves transaction failures and system outages. Agentic AI mitigates financial risks by addressing the root causes of batch job failures and automating recovery through re-triggering.

Healthcare and Life Sciences

Our AI-based solution enables proactive and autonomous RCA, diagnosis, and resolution of issues in EHR systems, claims processing, and other healthcare IT operations. This ensures better patient service outcomes.

Solution Benefits

  • Achieves over 40% productivity enhancements in L2 and L3 operations
  • Digital war rooms enhance incident handling efficiency by 40%, significantly improving major incident response and minimizing business impact
  • Widely applicable to handle business KPIs affected by IT applications and services

Explore More

Communications

Banking and Financial Services

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