agentAssistX - GenAI Solution for Seamless IT Support

Revolutionizing IT Support with Intelligent AI Solutions

agentAssistX is Tech Mahindra's innovative generative artificial intelligence (GenAI) solution designed to transform IT and end-user support. agentAssistX leverages GenAI technologies to provide a seamless, efficient, and touchless support experience, phasing out traditional Level 1 (L1) support.

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agentAssistX is Tech Mahindra's innovative generative artificial intelligence (GenAI) solution designed to transform IT and end-user support. agentAssistX leverages GenAI technologies to provide a seamless, efficient, and touchless support experience, phasing out traditional Level 1 (L1) support.

agentAssistX is an intelligent, Copilot-based support platform that addresses real-world IT support challenges. It automates the entire support process from ticket creation to resolution by integrating with conversational artificial intelligence (AI) tools like Microsoft Copilot, AWS Business Q, and Google Gemini. agentAssistX maximizes adoption and value extraction from investments in conversational AI tools, demonstrating extensibility and integration in business processes to resolve end-user support issues.

Tech Mahindra, as Customer Zero, has successfully integrated agentAssistX for over 10,000 employees, developing solutions like ServiceNow integration and agentAssistX for our in-house IT L1 support reduction. These implementations have demonstrated the value and impact of agentAssistX in real-world scenarios.

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agentAssistX Features

agentAssistX is designed to revolutionize IT support with its advanced conversational AI tools, providing a seamless and efficient experience for all users.

  • A single architecture platform that addresses IT support issues, providing a seamless and efficient experience with conversational AI tools.
  • Designed to make IT support touchless, faster, easier, and more efficient.
  • Streamlines the entire support process, from ticket creation to resolution.
  • Maximizes adoption and value extraction from investments in conversational AI tools, demonstrating extensibility and integration in business processes to resolve end-user support issues.

How agentAssistX Works

agentAssistX leverages conversational AI to provide a touchless support experience:

User Interaction

Users engage with the service desk through conversational AI.

Auto Ticket Creation

The AI automatically creates and manages tickets.

Issue Resolution

The AI resolves issues without human touchpoints, significantly reducing the time spent on support.

Benefits of agentAssistX

agentAssistX maximizes adoption and value extraction from investments in conversational AI tools, demonstrating extensibility and integration in business processes to resolve end-user support issues.

Enhanced Productivity

Boosts productivity by up to 70% for non-automatable products.

Comprehensive Integration

Integrates seamlessly with various ITSM, security, network, and cloud management tools, offering "One UI for every AI."

Real-Time Monitoring and Alerts

Provides real-time monitoring and alerts, ensuring timely responses to issues.

Cost Savings

Delivers significant cost savings by automating routine tasks and reducing reliance on traditional support models.

Scalability

Designed to scale with your business, offering flexibility to adapt to changing needs and requirements.

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Artificial Intelligence

Generative AI Services and Solutions

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