The bank struggled with fragmented batch processes and a lack of centralized control, which caused delays and errors. The goal was to automate job scheduling, reduce redundancies, and optimize costs for greater efficiency.
Overview
A leading ASEAN bank, with over 19 million customers, faced inefficiencies and errors due to manual batch processing and scattered tools. Tech Mahindra helped consolidate these operations into a single automated platform using BMC Control-M, streamlining workflows and improving business performance.
Client Background & Challenges
Our Approach and Solution
Tech Mahindra implemented BMC Control-M in three phases:
- Phase 1: Automated 900 jobs for critical applications (Murex and Clicks).
- Phase 2: Automated 1,500 jobs for 10 key applications.
- Phase 3: Automated 1,900 jobs for 14 operational applications.
Business and Community Impact
- 80% Improvement in Efficiency: Streamlined monitoring and predictive analytics reduced errors and delays.
- Cost Savings: Decommissioning legacy tools cut operational costs.
- Improved Automation: Critical file transfers and workflows were automated, enhancing system reliability.
- Exceeded SLAs: Service availability improved by up to two hours ahead of schedule.
- Faster Audits: Audit report preparation time dropped from weeks to hours.
- Reduced Batch Failures: Automated alerts minimized the impact of batch failures by up to 90%.