The client, a banking institution with approximately 23,000 employees, and a network of around 850 branches across Indonesia, provides comprehensive services including retail, SME, and corporate banking. They grappled with significant inefficiencies in their retail loan processing due to disparate systems and manual processes.
Overview
Despite the rapid pace of digitalization, there is still scope for financial institutions to meet customer expectations faster and more efficiently, particularly in consumer lending. Disparate systems, manual processes, lack of integration, and a robust digital platform are the obstacles that hinder this objective.
Client Background and Challenge
Key Features
Omni-Channel and Multi-Device Compliance
Accessible across desktops, mobile devices, and tablets for branch users, customers, and external agents.
Seamless Integration
Over 30 internal and external systems were integrated for credit underwriting, KYC validation, core banking, and management systems with minimal offline processes.
MIS Dashboard
Provided daily, weekly, and monthly application status updates and key metrics to risk, operations, and marketing teams.