Large Scale Implementation for Monitoring Tools, and AIOPs for a Leading Telecom Services Provider in Europe
Case Study

Overview

A prominent European telecommunications and ICT provider faced challenges managing a hybrid infrastructure comprising both on-premises and cloud environments. Tech Mahindra partnered with ScienceLogic to implement a transformative monitoring and AIOps solution that enhanced operational efficiency, reduced downtime, and provided better visibility across complex systems.

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Client Background & Challenges

The client is a prominent telecommunications and ICT provider in the Netherlands, delivering a wide range of services from telephony and internet to cloud solutions, infrastructure, security, and data networks to businesses of all sizes. The company faced significant challenges in managing a complex hybrid infrastructure, combining both on-premises and cloud environments. These included extended Mean Time to Repair (MTTR), inefficient monitoring processes, lack of automated provisioning, and difficulties with managing multiple security zones. These challenges impacted both operational efficiency and the overall user experience, necessitating a streamlined, integrated solution for enhanced performance.

Our Approach and Solution

Tech Mahindra, in collaboration with ScienceLogic, implemented an advanced monitoring and AIOps solution to address the client’s needs. The key features of the solution included:

  • Hybrid Cloud Monitoring: Deployment of the ScienceLogic Hybrid Cloud Monitoring Suite for end-to-end visibility across on-premises and cloud infrastructures.
  • AIOps Automation: Integrated AIOps to automate analytics, remediation, and incident management, driving faster issue resolution.
  • Advanced Reporting: Integrated with Kafka and Power-BI to provide dynamic reporting, enabling real-time insights into system performance.
  • Automated Provisioning: Implemented automated provisioning and decommissioning to streamline workflows and increase scalability.

Business and Community Impact

  • Automated provisioning with ServiceNow.
  • Automated incident management directly from the monitoring solution.
  • Data extraction to Kafka - Power BI for enhanced reporting experience.
  • Lowered MTTR through improved processes.
  • Achieved cost savings with increased operational efficiency.
  • Modernized B2B monitoring solutions and gain AIOPs capabilities.