Global SAP S/4 HANA Integration for Chemical Industry Leader
Case Study

Overview

The client, a global leader in the chemical industry, faced significant challenges in managing their operations across 80 countries. To address these challenges, Tech Mahindra delivered a comprehensive solution to migrate and integrate SAP S/4 HANA across diverse platforms.

optimizing-global-thumb

Client Background and Challenges

Given the magnitude of the portfolio, the client faced significant challenges:

  • Managing a complex multinational SAP transformation 
  • Addressing language constraints and ensuring localized approaches 
  • Ensuring continuity in global supply chains and processes

Our Approach and Solution

Solution

The lean ‘Follow the Sun’ model provided 24/7 support while reducing interruptions in the operations and the ‘Hub and Spoke’ model managed geographic diversities and cultural nuances.

Performance

Proprietary automation leveraged solutions to automate processes, reducing ticket volumes by 15-20%.