Jab Holdings realizes 30% TCO reduction in F&B investment with Tech Mahindra’s innovative solutions
Case Study

Overview

In 2018, JAB Holdings invested approximately $2 billion in a fast-food franchise headquartered in the UK. The client partnered with Tech Mahindra to overcome critical operational challenges and enhance service delivery, driving service transformation towards a global operating model. Tech Mahindra focused on optimizing clients' IT infrastructure through cloudification, systems re-engineering, and data engineering to ensure enhanced service delivery.

aytonomus network

Client Background & Challenges

The client, a global fast-food franchise with 697 locations worldwide, including 498 in the UK, successfully completed its digital transformation with Tech Mahindra. Following its acquisition by Germany-based private equity firm JAB Holdings in 2018, the client partnered with Tech Mahindra to enhance its technology integration across operations and support centers to enable large-scale service transformation.

Our Approach and Solution

Accelerating the Digital Journey

Adopted a cloud-first approach to expedite the client's digital transformation.

Supported the transition to a scalable and future-proof infrastructure.

Transparent & Predictable Pricing Model

Delivered a pricing model that is completely transparent and predictable, ensuring flexibility for future business needs.

Built in flexibility to accommodate future growth and changing requirements.

Empowering User Experience

Enabled a self-service and consumer-like experience for users, enhancing ease of use and overall satisfaction.

Agile Application and Data Transformation

Executed application and data transformation using an agile methodology, ensuring faster adaptation to evolving market demands.

Business and Community Impact

  • Achieved a 30% reduction in Total Cost of Ownership (TCO) through optimized processes and technology integration
  • Secured over $ 10 million in guaranteed savings, including 15% savings on capital expenditures (CapEx)
  • Established a $2 million innovation fund for the client to accelerate their transformation journey and drive impactful change.
  • Achieved zero-touch delivery with a seamless, 100% migration to Azure.
  • Supported 350+ servers and 8,000+ users across the franchise.
  • Transitioned to a CapEx to operational expenditure (OpEx) commercial model.
  • Achieved a customer satisfaction (CSAT) score of over 4.8/5 through the new-age delivery model.