Enabling 30% Faster Insights for a US-Based Telecom Leader with Data Mesh | Tech Mahindra
Case Study

Overview

The telecommunications industry is evolving rapidly with increasing demand for high-speed connectivity and data-driven decision-making. The client, a leading US-based fiber, broadband, and telecom provider, aimed to build an asset-light, future-ready analytics platform for its new brand.More

The telecommunications industry is evolving rapidly with increasing demand for high-speed connectivity and data-driven decision-making. The client, a leading US-based fiber, broadband, and telecom provider, aimed to build an asset-light, future-ready analytics platform for its new brand. Tech Mahindra deployed a scalable Data Mesh on the Google Cloud Platform (GCP), enabling seamless data access, enhanced scalability, and improved business agility to support their go-to-market strategy.

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Client Background & Challenges

The client needed an asset-light analytics platform for data-driven decision-making to support their go-to-market strategy. Key challenges included:

  • Data understandability and recognition
  • Low data quality
  • Redundancy in data deliveries
  • High cost and complexity of data platform landscape
  • Technical complexity in use case creation

Our Approach and Solution

Scalable Data Mesh Architecture

Deployed a Data Mesh on GCP using native services like BigQuery, Dataproc, and Dataflow, ensuring seamless data integration via Data Fusion and Pub/Sub.

Centralized Data Warehouse

Built a central data warehouse on BigQuery to enhance data analysis and business intelligence capabilities.

Actionable Insights with Custom Dashboards

Developed custom reports and dashboards using Looker and Power BI, providing real-time, data-driven insights.

Seamless Application Integration

Integrated the analytical engine with key corporate applications, including the customer portal, finance, and HRMS systems, for improved data accessibility.

Enhanced Operational Metrics

Created operational metrics for multiple lines of business (LOBs) to enable accurate performance tracking and reporting.

User-Friendly Data Governance

Leveraged GCP’s data catalog to improve data discovery, governance, and security across the organization.

Strategic Planning with Targeted Reports

Developed targeted reports on Anaplan to support planning, forecasting, and performance management.