The insurer’s batch processing system involved outdated tools and manual interventions, leading to inefficiencies and delays. With a mix of legacy applications and modern systems, the organization struggled to maintain timely and accurate batch execution, impacting overall agility.
Overview
With over 150 years of history and serving 5 million customers, a leading Australian life insurer faced challenges managing complex batch processing across more than 200 applications and numerous technologies. Tech Mahindra was brought in to streamline operations, improve scalability, and enhance batch management efficiency.
Client Background & Challenges
Our Approach and Solution
Tech Mahindra implemented BMC Control-M, an enterprise workload automation platform, to centralize and automate batch job scheduling, monitoring, and alerting. Over 4,500 jobs were integrated into the platform, providing real-time monitoring and improving the speed and accuracy of operations.
Business and Community Impact
- 10% improvement in batch processing efficiency.
- Automation of failure tracking and faster issue resolution.
- Consolidation of legacy systems, improving internal collaboration.
- Proactive risk management with enhanced visibility.
Improved user experience through an intuitive platform.