Sayint | Tech Mahindra

Revolutionizing Customer Insights

Sayint is a conversational analytics solution that enables companies to make sense of the enormous repositories of customer interaction data across channels. It gives key stakeholders a 360° understanding by helping them serve customers and make decisions based on objectively-scored data.

Features and Benefits

We specialize in banking and financial services, including retail and corporate banking, credit cards, insurance, securities, and investment sectors.

1. Sales Intelligence and Analytics

Get real-time intelligence on customer needs and competitive positioning and improve campaign effectiveness.

2. Compliance Monitoring

Identify relevant terms associated with potential compliance issues and reduce the risk through preventive measures.

3. Customer Experience

Perform speech sentiment analysis and need identification to help deliver a superior customer experience.

4. Agent Performance Monitoring

Determine training gaps for all agents using automated scorecards and improve performance.

What We Do

sayint-what-thumb.png
sayint-what-thumb.png

Compliance as a Service (CaaS)

 

Sayint’s CaaS helps call centers comply with industry regulations and ensures that internal processes are followed. 

Sayint offers a range of services, including:

  • Recording and storage of call center data.
  • Confirming agent adherence to business processes.
  • PII and PCI information masking and redaction from stored audio calls and transcripts.
  • Identification of vulnerable customers on calls to flag any forced sales.

Industry Use Cases

Travel

Prevent booking errors and complaints according to the Air Carrier Access Act.

Banking, Financial Sector, and Insurance (BFSI)

Ensure compliance KPIs via RAG reports on areas of concern with immediate alerts.

Retail

Distribute real-time customer intelligence to frontline staff for brand promotion.

Support Services

Reduce response TAT from hours to minutes using auto-response via IVR/chatbots.

Why Sayint?

 

  • Complete visibility to audit 100% of customer interactions.
  • Domain-specific chatbots for increased accuracy.
  • Dynamic report updates for real-time insights and timely action.
  • Compliance with industry standards such as HIPAA, PCI, FedRAMP, CJIS, and GDPR.

 

Explore More

Retail

Banking and Financial Services

Healthcare and Lifesciences

Oil and Gas

Energies and Utility

Get In Touch

Need more information?
We will take approximately 3-5 working days to respond to your enquiry.

By clicking on the submit button, you agree with the privacy policy.