The metaverse will help banks improve CX by providing an interactive and immersive experience enabled by a comprehensive range of offerings covering all seven layers:
- Infrastructure: 5G, WiFi, Edge, Hardware
- Experience Interface: Mobile, Smart glasses, Haptic, Voice, Neural
- Software and IoT: Edge Compute, AI Agents, Blockchain
- Spatial Computing: 3D Engines, AR/VR, GIS
- Content: Creator Economy: Design Tools, Asset Market, Commerce, NFTs
- Monetization: Advertising, Commerce, Marketplaces, Stores, Agents
- Experience: Games, Shopping, Social, Retail