Tech Mahindra Recognized as a Market Leader in Healthcare Payer Services by HFS Research

Tech Mahindra (NSE: TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, announced that its Healthcare and Life Sciences vertical has been recognized as a Horizon 3 Market Leader in the HFS Research Horizons Healthcare Payer Service Providers 2024 report. The recognition underscores Tech Mahindra’s commitment to driving improved healthcare outcomes through enhanced patient care, cost optimization, and the integration of emerging technologies within healthcare payer enterprises.

The report assessed and rated the digital engineering service capabilities of 45 service providers who were evaluated at the intersection of four Horizon dimensions-their value proposition (why), capabilities (what), go-to-market (how), and outcomes delivered (so what). Tech Mahindra has been recognized for its ability to streamline healthcare delivery, personalize patient experiences, and address complex industry challenges on a global scale. This is the first time Tech Mahindra has been globally acknowledged as a market leader in the healthcare payer business, further cementing its leadership in the sector.

Lakshmanan Chidambaram, President and Head of Americas Leadership Council, Tech Mahindra Americas Head, Mahindra Group, said, “The Healthcare and life sciences industry is shifting towards value-based care, intensifying the need for innovative, digital-first, and AI-driven solutions. HFS's recognition of our healthcare services is a testament to our deep domain expertise and technology transformation capabilities. We take pride in the positive impact we've made on health plans, improving care outcomes while optimizing costs.”

Tech Mahindra’s robust suite of platforms—including the AI-Powered Payer Contact Center, CareNxt: Care Management Platform, Payer Apex Analytics Framework, TechMHealthNxt.AI, Interoperability Platform, WaaSNxt: Workplace-as-a-Service, and ClaimNXT: RPA-based claims processing framework—are at the forefront of digital transformation in the healthcare ecosystem. These solutions align with the overall aim of care, focusing on improved patient experience, better health outcomes, cost reduction, and enhanced provider well-being.

Rohan Kulkarni, Executive Research Leader, HFS Research, said, “Tech Mahindra’s strategic domain partnerships and segment-specific offerings provide a significant advantage in addressing the quadruple aim of care with tangible outcomes.”

Furthering its commitment to innovation, Tech Mahindra introduced GenAI-powered initiative to humanize AI adoption in healthcare. Through collaborations with leading health systems, payers, and technology partners, Tech Mahindra continues to build a diversified ecosystem that drives healthcare transformation at scale.