Everest Group has recognized Tech Mahindra as a Star performer for its strategic investment in future technologies, such as GenAl and digital humans, and its cloud-based IP TechMHealthNxt.AI, which includes five different products for patient engagement and experience. This is a testament to the efforts of Tech Mahindra Makers Lab. As the only IT company to receive this recognition in the healthcare provider segment, Tech Mahindra demonstrates its dedication to helping customers overcome business challenges through cutting-edge technology.
Report Summary
Healthcare organizations face unprecedented challenges such as cost pressures and regulatory scrutiny, leading to the urgent need for digital transformation and value-based care. Tech Mahindra has positioned itself as a strong partner in enterprises’ digital transformation journey with its new intelligent digital core, integrating AI, cloud, analytics, and automation to enhance patient experience and operational efficiency. Its strategic investments in gen AI-powered solutions and digital health platforms demonstrate its commitment to enabling value-based and patient-centric care models. Additionally, Tech Mahindra's focus on innovation through Makers Lab and its deep expertise in healthcare technology reinforces its standing as a Star Performer and Major Contender in the Healthcare Provider Digital Services PEAK Matrix® Assessment 2024.
Our Strengths
Industry Specific solutions
Tech Mahindra enhanced its capabilities in areas such as care management and patient engagement through platforms such as TechMHealthNxt.AI, a virtual care, patient care, and integrated care platform, and CareNXT, a unified patient engagement platform to improve patient experiences in care management, strong health technology provider partnerships, diverse clientele, strategic partnerships with entities such as Epic and Sharecare, engaging with a wide range of clients in the healthcare space, from small to large buyers.
Cost-efficient Strategies
- Considerable YOY growth in provider digital services revenue, driven by engagements with midsize and large buyer accounts
- Leverages innovative commercial constructs, such as outcome-based and risk-sharing models, to provide price flexibility in deals
- Significant growth in stand-alone deals or project-based assignments with healthcare providers
Capability Advancements
- Development of strong healthcare-specific IP (patient engagement, care management, etc.), through investments in TechM Makers Lab
- Focused on investing in future technologies, such as gen Al, digital humans, and its cloud-based IP HealthNXT 2.0 (includes five different products for patient engagement and experience)