$50 million saved through Digital Transformation
Case Study

Overview

A leading specialized chemicals producer collaborated with Tech Mahindra to embark on a digital transformation journey to fortify its market position and achieve sustainable growth.

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A leading specialized chemicals producer collaborated with Tech Mahindra to embark on a digital transformation journey to fortify its market position and achieve sustainable growth.

Leveraging its supply chain optimization and digital transformation expertise, Tech Mahindra delivered advanced solutions in analytics, IoT, cloud computing, and supplier diversification strategies. The goal was to streamline the client’s operations, enhance resilience, and improve the overall user experience, thereby driving significant business value.

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Client Background & Challenges

The client, a leading manufacturer of specialized chemicals serving industries such as pulp, paper, water, and oil & gas, was acquired by Platinum Equity in a $5.25 billion transaction, with Bain Capital holding a minority stake. In 2020, the company sought to accelerate its digital transformation by implementing a comprehensive IT strategy, optimizing operational costs, and ensuring scalable technology support to drive synergies from new acquisitions and support ongoing business operations.

Our Approach and Solution

Migration of Core Applications

Migrated critical systems including SAP ERP Central Component (ECC), Human Capital Management (HCM), Web Methods, and Salesforce (SFDC) to better align with the client’s evolving business needs.

Global IT Operations Integration

Proposed the integration of ServiceNow, Control M, HP OpenView, and other tools on a global scale, streamlining IT operations for increased efficiency and consistency.

Leveraging AI for Cost Efficiency

Leveraged AI operations to enhance cost efficiency, improving the speed and accuracy of decision-making while reducing overheads.

RPA for Operational Savings

Deployed Robotic Process Automation (RPA) to reduce manual tasks, optimize processes, and cut down on operational expenditures, driving long-term savings.

Business and Community Impact

Tech Mahindra’s collaboration resulted in transformative business outcomes for the client, including:

  • Revolutionized the client's technology landscape
  • Bolstered efficiency and resilience
  • Fortified the clients' market position
  • Enabled sustainable growth
  • Delivered superior service, reflected in a customer satisfaction score of 4.8/5
  • Achieved $50 million in savings in five years, illustrating the value of collaboration

Business outcomes delivered

  • Through this collaboration, TechM helped the chemical manufacturer achieve cost optimization and drive technology transformation delivering the following outcomes
  • 30% reduction in operating costs, with $50 million savings realized over 5 years
  • 20% reduction in support tickets, enabled by 24/7 end-to-end support powered by AI-driven solutions
  • Streamlined over 70 applications serving more than 6,000 users across 50 locations and Successful migration of SAP ERP Central Component (ECC) and 25 other applications
  • Reduced operational expenditure driven by Robotic Process Automation (RPA)
  • Increased automation to minimize manual intervention, thereby reducing human errors