The client is a leading worldwide educational solutions provider that delivers comprehensive digital learning platforms to institutions around the globe. However, during peak season, frequent downtimes disrupted students’ access to course materials and assignment submissions on time. These disruptions risked academic performance and created discrepancies in user experiences. The key challenges included:
- The platform’s limited scalability hindered its ability to handle high traffic surges during peak periods, resulting in frequent service interruptions.
- A lack of robust security measures compromised data protection and affected platform reliability.
- Operational inefficiencies impacted the delivery of educational resources to students and educators.