Cloud Computing Firm Saves $60 Million with Tech Mahindra Solutions
Case Study

Overview

The client, a leading provider of cloud solutions across public, private, and hybrid environments, aimed to streamline operations, drive profitability and enhance customer satisfaction to maintain a competitive edge. Tech Mahindra’s approach focused on cost optimization through automation, process re-engineering, and modernization of legacy systems.More

The client, a leading provider of cloud solutions across public, private, and hybrid environments, aimed to streamline operations, drive profitability and enhance customer satisfaction to maintain a competitive edge. Tech Mahindra’s approach focused on cost optimization through automation, process re-engineering, and modernization of legacy systems. These strategic initiatives led to a significant reduction in operational costs, while simultaneously improving service delivery, scalability, and the overall customer experience, positioning the client for long-term success.

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Building Patient

Client Background & Challenges

The client is a cloud computing company based in San Antonio, Texas, with global operations. It was acquired by Apollo Global Management in 2016. Following the acquisition, they faced several challenges, including:

  • Inconsistent user experiences impacting customer satisfaction and retention
  • Operational costs not aligned with revenue streams
  • Revenue decline resulting from competitive pricing pressures
  • Stagnation in revenue growth
  • Dependence on numerous small supplier
  • Need for IT alignment with the evolving business model

Our Approach and Solution

  • Business standardization through the replacement of legacy processes.
  • Cost optimization to enhance overall efficiency
  • Establishment of joint go-to-market (GTM) strategies and strategic alliances
  • Integration of a data-driven, service-level agreement (SLA) focused service model.
  • Seamless integration of technology and standardization of processes
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Business and Community Impact

  • Delivered $60 million in savings over three years, with 50% realized in the first year.
  • Consolidated five suppliers and 130+ team members into a single, optimized contract.
  • Transitioned to an SLA-driven managed services model, reducing ticket volumes by 30% through automation.
  • Executed a seamless 12-week transition, optimizing workforce efficiency and reducing headcount by over 300.
  • Generated $11 million in revenue in the first year via a joint GTM strategy, driving significant growth.
  • Increased team productivity by 25% through process optimization and standardized technology for scalable transformation