Strengthening Financial services for tomorrow’s demands
Today, the economics of Financial Services business operations are being challenged. Financial Services Providers (Banks, Asset Managers, and Insurance Companies) struggle to balance customer satisfaction and regulatory compliance. Customers continue to shift funds into higher-cost products and demand higher rates for their funds, while regulators are encouraging banks to hold more liquidity.
Financial Services Providers (FSP) leaders must speed up and deliver value to stakeholders while managing various challenges. Some of these being stress on current business models, high-risk exposure, changing customer expectations, and operational and cyber security risks. Building capabilities to sustain resilience, expedite business recovery, and long-term sustainability remains their priority.
What We Do?
Serving different customer segments requires an FSP with different information capabilities. Accordingly, we collaborate with FSP leaders to develop capabilities to simplify and build intelligent business operations with low-cost agile processes. We use new technologies, advanced data analytics, and AI to enhance customer digital experience and improve compliance.
MoreServing different customer segments requires an FSP with different information capabilities. Accordingly, we collaborate with FSP leaders to develop capabilities to simplify and build intelligent business operations with low-cost agile processes. We use new technologies, advanced data analytics, and AI to enhance customer digital experience and improve compliance.
Our key focus areas include improving business performance, strengthening customer centricity, increasing operational resilience, designing and managing next-generation intelligent operations. We work across the business value chain, be it client access, financial advisory, product development, or transaction processing.
We help FSP leaders accelerate their journey to bridge gaps across all the four layers of business architecture, namely products, customer relationships, distribution, and balance sheet. We do so by bridging feature/function gaps in products and adapting intelligence for access, service and user experience. We provide solutions for improved collaboration with FinTechs and composable embedded financial services thereby enabling new revenue streams.
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How We Help?
We collaborate with FSPs to build intelligent distribution networks, design and modernize digital solutions for products, platforms, and services, and improve personalization, compliance, and operational resilience. This enables FSP leaders to deliver value velocity to their stakeholders and value beyond traditional financial needs.
There are 10 key priority areas we help an FSP align with its enterprise & digital strategy:
- Business platform transformation
- Data governance
- Intelligent automation
- Customer Due Diligence enhancement
- Personalization
- Market data optimization
- Technology strategy and modernization
- IT Risk Management
- CIO Operations
- Transformation Management Office
Our Key Services
We offer tailored solutions and services for FSPs to achieve their strategic market objectives and goals.
Modernizing legacy platforms and building new digital products and services, we help accelerate and bridge the feature/function gap, improve platform/product development, and increase market penetration.
Our range of services for Products & Platforms:
- BaaS Fintech Assessment for Deposits
- Lending Platform transformation roadmap, design, and development
- Core Banking platform assessment and modernization
- Wealth management platform transformation
- Payment platform roadmap, design, and development
- Property & Casualty Platform modernization
- Life & Annuity Platform transformation
We provide comprehensive Data governance services tailored for FSPs, enabling them to unlock operational excellence, improve regulatory compliance, such as the CDD Final Rule, PSD3, or DORA, reduce costs, and mitigate risks. We combine deep financial services expertise with cutting-edge AI and data capabilities to transform operations and drive measurable results.
Our key Data governance services:
- Data Governance Assessment and Data Discovery
- Data Strategy &Architecture
- Data modernization
- Data as a Service design
Leveraging our deep process, operations, RPA, and ML & AI expertise, we help build intelligent operations for an FSP, focusing on Deposits, Lending, Investments, L&A, and P&C.
Our key Intelligent automation services:
- Process maturity assessment
- Intelligent Process strategy & design
- ML Ops and Data modeling
- Process automation using RPA, ML & AI
- Gen AI use case design and development
Regulatory compliance and fraud management challenges are on the rise, and we help FSPs reduce compliance costs by implementing digital solutions, focusing on a range of activities, be it CDD – KYC/IDV checks at onboarding, CDD – AML screening for PEPs, sanctions, and adverse media during onboarding or CDD – Transaction monitoring
Our key CDD services:
- KYC & AML's current state assessment and process redesign
- Data maturity assessment and improvement recommendations
We enable an FSP to engage with its customers with enhanced communication and personalization by leveraging our business process, data, and AI skills to offer seamless, integrated digital products & services, hyper-personalized experiences, focused on customer satisfaction, cross-selling and provide the FSP with a competitive edge.
Our range of services for IT Risk management:
- Product Digital Channel CX Transformation
- Sales and service process automation via AI-enabled CRM capabilities
- Digital customer onboarding and servicing strategy
With ever-increasing market data and ongoing disruption in the Financial Services market data landscape, we leverage our strong business and data expertise to help FSPs optimize market data costs and monetize where possible.
Our range of services for Market data services:
- Market Data Catalogue preparation
- Market data cost optimization, assessment, and recommendations
We combine deep financial services expertise with cutting-edge technology insights to help An FSP modernize its technology and thrive in a competitive market. Together, we enable intelligent operations, greater flexibility, and a future-proof digital financial services ecosystem.
Our key TSM services:
- Technology Strategy Development
- Legacy System cost optimization and modernization
- Enterprise Architecture assessment and design
- ERP modernization
- Data Analytics and AI Integration
With cybersecurity costs increasing, taking a share of revenue, and focusing on data protection, resilience, and reputation management by the FSP, we help meet the objectives.
Our range of services for IT Risk management:
- IT risk management compliance assessment & recommendations
- IT GRC Framework design
We help the FSP CIO and teams manage the complexity of operations, which is exacerbated by new technologies and ever-increasing regulations.
Our range of services for CIO Operations:
- DevOps as a Service
- ITSM/SIAM operations
- Program Management as a Service
We provide specialized Transformation Management Office (TMO) Services to guide FSPs through their transformation journey and ensure success at every stage.
Our TMO Services are designed to empower FSPs to execute change precisely, build capabilities for sustained growth, and stay competitive in an ever-changing world. Partner with us to turn your transformation vision into reality.
Our key TMO services:
- Transformation Strategy Development
- Program Governance and Oversight
- Change Management and Stakeholder Engagement
- Digital Transformation Enablement
- Operational Excellence
- Risk Management and Mitigation
- Performance Measurement and Reporting
Impact We Create
Focus on Value Velocity
- Transforming the Bank from Strategy to Implementation to deliver a new business model
- Fintech Platform and BAAS, along with Transformation of various lines of business, like lending and payments
- Detailed analysis of AS-IS lending process & underlying systems to identify 35 areas of cost improvements, creation of 34 initiatives, 74 improvements, and reduction of turnaround time by 30-40%
- 64% increase in Automation Coverage due to 4 New BOTs
- Secure Cross Border E-commerce Customs Brokerage on Blockchain 20% reduction in the cost of e-commerce operations and a 23% jump in YoY e-commerce transactions
- Automation of client onboarding resulting in $4 savings for every $1 invested
- Transform CIO operations at the speed of business with improved software delivery velocity by more than 80%
- Data Extraction, Transformation, and Reporting workflows from downstream SAS Tableau Platforms to improve compliance and reporting
- Intelligent automation leading to consolidated view of expected credit losses, enhanced customer experience and loss prevention, for a leading bank
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