Tech Delivery Excellence | Tech Mahindra

Accelerating Business Agility and Operational Excellence through advanced Tech Operating Models

Given the technology-based future of enterprises, technology leaders’ roles are changing in every industry sector, from manufacturing to telecom and banking, financial services, and insurance (BFSI). The speed of technological disruption challenges these leaders to adopt new operating models. Tech Leaders need a seamless interplay between assets and activities to achieve desired Business Outcomes.

Our Technology Delivery Excellence (TDE) team is a strategic capability designed to help enterprises navigate the complexities of modern IT. The team helps clients become technology leaders and drive transformation through cutting-edge operating models, agile engineering, and cognitive IT solutions that enhance efficiency, scalability, and governance. By integrating automation, analytics, and best-in-class frameworks, we empower organizations to optimize operations and accelerate innovation.

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What We do

We enable enterprises to achieve smarter, faster, and more reliable technology delivery by driving agile engineering excellence to improve design and development, cognitive service management to drive operational resilience, and modern IT operating models to support scalability and adaptability. We also empower IT leaders with real-time insights through our CIO Workbench, fostering data-driven decision-making and governance for long-term success.

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How We Help

Our team works with client stakeholders to align assets like applications and infrastructure with strategic activities to ensure operational efficiency and innovation. It establishes a strong foundation of technology assets and activities, enabling agility, operational excellence, and value delivery, which are prerequisites for a Robust CIO Operating Model. The team aligns IT initiatives with business goals, standardizes IT processes for efficiency and reduced errors, automates intelligently to streamline workflows and improve productivity, and provides clear visibility into IT performance and its impact on business outcomes.

Our Key Services

Operating Model Design

We design tailored operating models for agility, efficiency, and scale. Our catalog-, project-, product-, and squad-based models optimize resource utilization, enhance delivery and foster collaboration. With structured flexibility, we align IT with business goals to accelerate transformation.

Engineering Excellence

Our framework integrates advisory, coaching, and agile methodologies for high-performance IT ecosystems. We leverage platforms like ADOPT to enhance software delivery speed, quality, and compliance, ensuring organizations achieve scalable, secure, and resilient engineering environments.

Cognitive Service Management

We revolutionize IT service delivery with AI-driven automation, predictive analytics, and self-healing capabilities. CSM ensures optimized IT operations and business continuity by enabling intelligent workflows, proactive issue resolution, and enhanced user experiences.

IT Asset Management

ITAM ensures optimized asset utilization, compliance, and cost reduction through automated tracking and lifecycle management. We enhance efficiency, minimize risks, and drive smarter investment decisions by providing real-time visibility into IT assets.

Service Integration and Management

SIAM streamlines multi-vendor ecosystems, enhancing service reliability, governance, and customer experience. SIAM improves service quality, reduces complexity, and drives business-aligned IT operations by ensuring seamless collaboration across IT suppliers.

CIO Workbench

A strategic command center for IT leaders, CIO Workbench delivers real-time insights and automation-driven decision-making. Powered by our Snoopy analytics platform, it provides tailored dashboards, predictive intelligence, and governance tools to optimize IT investments and operations.

Impact We Create

Focus on value velocity

  • Increased productivity by 18% through streamlined processes and defect reduction delivered 2,893 RFCs with less& than 1% defect leakage into production and Identified 99% of defects during QA phases, ensuring high-quality outputs$10M+ for a leading Canadian bank
  • Improved by 30% delivery speed and 50% Throughput with streamlined processes and enhanced team Collaboration for a leading European Telco
  • Achieved $2.5 million in savings through automation and improved contract renewals for a leading railroad company in North America
  • Reduced IT service costs by 30% through automation and Service Governance efforts by 50% for a leading security service provider
  • Enhanced ticket resolution by 15% through automation and reduced ticket volume by 20% and cycle time by 50% for a beverage company.

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