Scale at Speed™
Building India’s own large language model
The client is a prominent communication service provider based in the USA. The client’s customer service team was grappling with significant challenges in managing and optimizing their contact center operations.
The main challenges were limited agent bandwidth, high costs associated with agent-handled calls, and difficulties in data and transcript cleansing. Specific challenges included:
Develop a comprehensive solution leveraging Generative AI to analyze call and chat transcripts.
GenAI (Prompt Engineering) based Opportunity Analytics serves as an adjunct solution, integrated into a GenAI Portal.
The transformation has resulted in cost reductions and improved workflow productivity, demonstrating the effectiveness of the GenAI solutions.
