TechM Saved Over USD 140 MN+ with Hyper-Automation for a Food and Beverage Firm

Overview

Our client, one of the largest American F&B company, was looking for an automation solution for its finance and accounting (F&A) and commission operations across multiple geographies to reduce operational costs. Tech Mahindra enabled the customer to implement effective and scalable hyper-automation solutions globally, delivering over $140 million in savings.

Strengths

Business Challenges

The client’s various back-office operations were being managed through multiple centers. Despite a vast infrastructure, they struggled with operational inefficiencies presenting below key challenges:

  • High-end manual process
  • High cost of operations
  • Inefficient processes
  • Budget constraints
  • Disparate platforms

Our Solutions

TechM initiated the client’s transformation journey with an extensive exercise to map their existing operational framework, evaluate both its impact and the necessary level of automation required. A deployment blueprint was developed followed by actions outlined below:

RPA CoE

Setting up robotic process automation center of excellence (RPA CoE)

Process Automation

Automation of global business services processes through RPA CoE

Deployment across regions

Deploying the solution across multiple delivery centers in multiple geos

Gen AI Bot

Building a Generative AI (GenAI) bot for WhatsApp order management