Digital Automation | Tech Mahindra

Digital Enabler for Enterprises

Many enterprises find it difficult to attract new customers, boost ARPU, enhance NPS, deliver customer experiences, and lower churn rates. The adoption of advanced digital processes could be the answer here, but how do enterprises ensure their digital strategy is effective and meet customer needs? Tech Mahindra BPS is your essential digital partner.More

Many enterprises find it difficult to attract new customers, boost ARPU, enhance NPS, deliver customer experiences, and lower churn rates. The adoption of advanced digital processes could be the answer here, but how do enterprises ensure their digital strategy is effective and meet customer needs? Tech Mahindra BPS is your essential digital partner. We offer solutions powered by automation, analytics, and process intelligence to streamline your digital transformation.

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Solution Overview

With an array of digital-first services, TechM BPS is the trusted transformation partner that can enable a digitally mature journey for leading telecoms, IT-infra, and new-age media organizations across the globe. Our tools have allowed us to provide multi-channel and best-in-class customer-centric services and experience through advanced plug-and-play solutions, with unique and innovative solutions like Social Media Command Center (SMCC), Frictionless Contact Centre Transformation, Next-Gen Customer Support, Next-Gen Service Delivery and Assurance, and SMART Field Management.

Next-Gen Customer Experience

Proven expertise in delivering best-in-class digital CX with in-house IP frameworks like conversation AI, journey analytics, and data-driven process control via DPM.

Yantr.AI – SMART Field Management

A unique solution for field management challenges that delivers high-quality field services at the lowest cost, balancing customer and regulatory commitments and brand perception with standardized and digitized workflows.

Fibre Roll-Out As A Service

A BPaaS to support an end-to-end fiber rollout cycle that covers strategic planning, quote and commercial management, order management, network planning, field management, service fulfilment, testing and bau management, billing management, and service assurance powered GIS and intelligent automation point solutions.

Order Management As A Service

Smart analytics and intelligent automation enabled order management as a service that provides E2E solutions for order management across telecom – consumer and enterprise side of businesses. The managed services offer order entry, provisioning, fallout management, credit check, order jeopardy management, fulfillment support, and project management.

AAC (Automation Analytics Consulting)

Single platform to visualize the process using real-time data ingestion, identifying the process gaps, and closing the process gaps by leveraging low code automation, advanced analytics, and machine learning to unlock the execution potential of the business processes.

Solution Proof Points

Cost Efficiency Advancement

30% reduction in the cost of ownership

Customer Satisfaction Surge

Increase in customer NPS score by 10bps

Productivity Enhancement Initiative

Productivity improvement by 20% 

Accelerated Market Delivery

Improved time to market by 15%

Streamlined Digital Transformation

~40-50% digitized journey/process

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Media and Entertainment

Communications

Network Services

Experience Design Services (XDS)

Digital Platforms

IT Transformation