ServiceNow | Tech Mahindra

Overview

As a recognized partner of ServiceNow, we deliver the end-to-end, digital workflow platform to elevate your customer experience. Tech Mahindra prides itself in the following achievements :

 

  • Recognition as an Elite Partner of ServiceNow
  • Global Partner Award winner
  • CSAT Score: 4.83/5
  • Top industry-solution partner for Telco

Joint Industry Solutions

Integrated Platform

Telecommunication providers can transform their customer experience by integrating legacy systems into new-wave AI/ML platforms, resulting in more efficient customer support.

Well Plug & Abandonment Management

Oil and gas suppliers can simplify the lifecycle of their oil-well plug and abandonment all while meeting compliance goals, process efficiency, and keeping projects to set timeframes.

Digital Marketplace

Enhances customer experience with an over-the-top (OTT) technology which streamlines the Buy, Use and Care customer journeys, while creating an omni-channel marketplace between the service provider and other third parties.

Our Services

Consulting & Roadmap

We support your employees in leading the transition to new digital platforms, considering domain, process and product knowledge throughout the transformation. We consult on: end-to-end assessments, digital transformation roadmaps, business case modeling, service experience using design thinking, and automation and AI-driven operations. 

Implementation

Features of our implementation and development services include: a hybrid resource model to support Agile and SAFe frameworks, TechM accelerators to deliver projects even faster, adhering to ServiceNow recommendations, and consistent CSAT rating.

Center of Excellence & Innovation

Our ServiceNow Center of Excellence and Innovation (COEI) provides prescriptive advice to new and existing customers of ServiceNow. Furthermore, COEI offers a range of ready-to-use templates, starter kits, and established best practices to fast-track the transition to new platforms.

Delivery-as-a-Service

Tech Mahindra’s ‘Delivery-as-a-Service’ model is used to support the ServiceNow platform, leveraging our vast knowledge base, use-case repository, and specialist project team using: SAFe Agile Delivery Center, KPI and outcome-based delivery, and 4 model options to choose from.

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