Digital Customer Services | Tech Mahindra

Design, Engage, Enable

At Tech Mahindra, we believe connected experiences are essential for engaging and retaining customers. We use a combination of data research and creative exploration to help brands better understand consumer behavior and how it changes over time. To create the best brand experience, you must design, engage, and enable your audience.

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Industry Services

We bring your brand closer to all stakeholders across various layers of experiences.

Service Design

Enabling purpose-driven brands using behavioral science to ensure the right insights, digital interventions, and contextual experiences.

User Experience Design

Ensuring user-centricity across customer and employee-facing products/service touchpoints to realize the true potential of experience design.

Physical Experience Design

Supplementing digital customer experiences seamlessly in the physical world—be it tangible products, physical spaces, or a reflection of brand values in styling across touchpoints.

Digital CX Management

Providing innovative solutions for enhanced customer experience, leveraging our NXT Gen TAC solution for improved efficiency and customer loyalty.

We improve the brand engagement across products, services, and touchpoints, leveraging our data, creativity, and technology capabilities.

Commerce Services

Building intuitive, useful, and accessible eCommerce solutions and marketplaces that power unleash business potential digitally.

Content Services

Bringing users closer to brands with content that evolves with them and managing across the content lifecycle.

Creative Services

Creating captivating visual journeys informed by user analytics and behavior across the digital experience journey.

Marketing and Campaign Analytics

Enabling data-driven RI for marketing campaigns across channels, martech stacks, and user journeys.

Omnichannel Customer Engagement Platform

Cloud-based marketing automation platform to interact contextually with your customers.

We orchestrate CX transformation programs across people, processes, and technology to enable the right brand experience for stakeholders.

Process Consulting

Baseline the technology function maturity with internal and outside-in analysis to define the vision, roadmap, and transformation/modernization ROI.

Digital CX OPS

Modernize CX Ops across the front office, digital marketing, and Digital Media Command Center.

Technology Integration

Breakdown information silos with APIs, microservices, hybrid cloud integrations, and more

CRM Solutions

Leverage our cross-industry process experience and CRM capabilities to accelerate your CX transformation.

Risk Management

Trade surveillance and risk management across all asset classes.

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Digital Insights

Intelligent Core

Into the NXT

Responsive Enterprise Services

Strategy and Design Services

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