Ooredoo and Tech Mahindra Strengthen Partnership to Excel in Digital Customer Experience

Ooredoo has taken a successful leap forward in its multi-phased mega transformation program, by advancing its Digital Transformation journey and upgrading their digital customer experience. By teaming up with Tech Mahindra, (NSE:TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, they have revamped and digitised their CRM stack. Together, with unification and digitisation of Charging, Rating and Billing systems the CSI revamp and transformation, Ooredoo is able to provide a unified and state-of-the-art digital experience across the nation.

The first two phases have been completed, which has seen unification of CRM, and charging and rating services for the company’s B2C customers. Now Ooredoo and Tech Mahindra are progressing to the last two phases of this digital transformation journey. Upcoming phases will focus on transformation and revamping of the Ooredoo CRM stack for B2C fixed line customers and ultimately the B2B segment.

“We are thrilled to have partnered with Tech Mahindra for these transformation initiatives” said Dr. Ahmed Al Abri, CTIO at Ooredoo. “This successful implementation under stringent timelines has laid the foundation for the next stages of Ooredoo’s digital transformation; a program which both simplifies and modernises the entire Ooredoo IT stack. It also provides a solid and dynamic IT platform to cater to rapidly changing telecoms and IT innovations. Our focus is to excel in digital customer experience and provide Oman with an even greater value footprint.”

“We are proud to have played a key role in Ooredoo’s digital transformation and data migration journey by leveraging new ways of working” said, Ram Ramachandran, Senior Vice President – India, Middle East & Africa at Tech Mahindra. “Our deep telecom industry and expertise in digital transformation have enabled us to play a pivotal role with other Ooredoo partners resulting in achievement of tangible milestones for Ooredoo Oman and its customers. We look forward to continuing our partnership and supporting Ooredoo in its mission to provide cutting-edge digital services and enable them to scale at speed.”

This successful digital transformation, coupled with on-going modernisation of the entire IT infrastructure, demonstrates Ooredoo’s commitment towards its customers across Oman, by providing innovative digital solutions that meet every customer’s needs.

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About Ooredoo Oman

Omani Qatari Telecommunications Company SAOG (“Ooredoo”) was founded and registered in the Sultanate of Oman in December 2004. Services were launched in March 2005, originally operating under the name Nawras. Ooredoo provides individuals and businesses with cutting edge products and services and a digital-first customer experience. Ooredoo generated revenues of OMR 258.1 million as of 31 December 2022 and is listed on the Muscat Stock Market (MSM) under the “ORDS” ticker.

About Ooredoo

Ooredoo is an international ICT provider operating across the Middle East, North Africa and Southeast Asia. Serving consumers and businesses in nine countries, Ooredoo delivers a leading data experience through a broad range of content and services via its advanced, data-centric mobile and fixed networks.

Ooredoo generated revenues of QAR 23 billion as of 31 December 2022. Its shares are listed on the Qatar Stock Exchange and the Abu Dhabi Securities Exchange.

About Tech Mahindra

Tech Mahindra (NSE: TECHM) offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 147,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federation of companies.

 For more information on how TechM can partner with you to meet your scale at speed imperatives, please visit https://www.techmahindra.com/

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