Transforming Identity Security with 75% Fewer Incidents

Overview

A leading technology company in the digital infrastructure space, managing over 2,000 identities and 500 applications, faced security and operational challenges due to inconsistent access controls, outdated identity systems, and manual processes.More

A leading technology company in the digital infrastructure space, managing over 2,000 identities and 500 applications, faced security and operational challenges due to inconsistent access controls, outdated identity systems, and manual processes. Tech Mahindra implemented a strategic identity management transformation, leveraging advanced technologies, automation, and governance frameworks to enhance security, streamline access management, and improve operational efficiency.

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Challenges

A leading technology company managing over 2,000 identities and 500 applications faced security and operational inefficiencies due to outdated identity systems, inconsistent access controls, and manual processes:

  • Limited visibility and outdated entitlements increased security risks and compliance challenges.
  • Manual role provisioning, slow certification approvals, and a lack of integration led to delays and increased administrative effort.
  • An outdated SailPoint version and a lack of CyberArk integration restricted scalability, security enhancements, and license optimization

Our Approach and Solution

Tech Mahindra implemented a structured identity management transformation, focusing on security, automation, and operational efficiency.

Strategic Identity Management

Implemented strategic identity management by migrating 1,700 entitlements to SailPoint with 100% accuracy, upgrading to the latest version with zero downtime, and automating role provisioning, which reduced onboarding time by 30%.

Security Enhancements

Retired 98% of outdated entitlements, cut compliance audit findings by 30%, streamlined certification approvals by 50%, and integrated SailPoint with CyberArk for automated password management, reducing security incidents by 75%.

Operational Efficiency

Automated group access management, successfully migrating 160,000 groups with 0% data loss, improving overall efficiency by 40%.

Business and Community Impact

  • Successful Migration: 1,700 entitlements migrated with 100% accuracy.
  • Efficient System Upgrade: The SailPoint upgrade was completed with zero downtime.
  • Faster Onboarding: 40% reduction in provisioning time, accelerating employee onboarding.
  • Risk Mitigation: 98% of outdated entitlements retired, reducing compliance risks.
  • Certification Efficiency: 50% reduction in certification time, saving entitlement owners 30 hours annually.
  • Policy Compliance: 100% adherence to password policies, reducing security incidents by 75%.
  • Improved Management: 40% enhancement in group access management after migrating 160,000 groups with zero data loss.