The client, operating across multiple countries with over 35,000 employees, struggled with fragmented workflows, inefficient external dependency management, limited visibility into team productivity, and prolonged processing times.
Overview
A leading semiconductor manufacturer faced challenges in managing multi-platform processes, leading to reduced productivity and operational delays. Tech Mahindra implemented a centralized console/dashboard application using a microservices-driven architecture, Infrastructure-as-Code (IaC), and DevOps practices to address these issues.
Client Background & Challenges
Our Approach and Solution
Tech Mahindra's solution included a microservices-driven architecture for scalability, IaC for consistent cloud deployment, and DevOps practices for accelerated feature releases. Custom analytics and quality engineering ensured continuous optimization and high performance.
Business and Community Impact
- 50% increase in delivery speed.
- 43% reduction in customer churn.
- Annual business benefit of $5 million.
- Enhanced customer satisfaction and retention.
- Minimized defect slippage to 2%.