Company is a Spanish multinational Telecom company based in Madrid as facing Challenges: Increased technical debt, Productivity & efficiency challenge, Single click governance with dashboard, Automated RAID handling mechanism
Solution Overview
Intelligent Service Desk
FAQBoT for assisting Service Desk via quick access to Knowledge Repository
GAiA Smart Insights for Service Desk providing automated real time ticket classification and routing.
Smart Insights for Operations
GAiA AIOps platform ingests data from monitoring, log management and ticketing systems. Provides system health and operational metrics insights.
Monitors systems for a defined set of behaviors and initiates rule based remediation to restore impacted service.
Provides access-controlled, assisted self-service options to development teams to access commonly used services from the support team.
Impact
25mins to 2mins Service restoration
20% Auto-remediated up for production events
Increase in server to human ration
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