Global Leader in Food and Beverage
Background
The client is a global leader in food, beverage and wellness with an annual revenue of 94 B. The client was primarily present in powdered and liquid beverages, water, milk products ice cream, nutrition, prepared dishes and cooking aids, confectionery, petcare and pharmaceutical products
Business Objectives
Client wanted to standardize their services i.e. provisioning of their service through service catalogue along with a focused demand management through process harmonization. They also wanted to reduce costs and turnaround time through automation and optimization in their manual processes. Lastly, client wanted to enhance brand image and direct to consumer offerings through hyper personalization.
Services & Solutions
Value Delivered
Cost Reduction Strategy
30% Cost reduction
Improved resolve time
90% Reduction in mean time to resolve tickets
Automation in service
15% Automation based ticket resolutions
Continuous Improvement Initiative
50% reduction in cycle time to deliver MVP
Robust Service Management
24k Tickets resolved Annually