The client, a global leader in materials engineering solutions, struggled with inefficient manual processes, high brokerage costs, and delays in customs declarations. The lack of an integrated automation system led to fragmented operations and slower processing times.
Overview
A leading semiconductor and display equipment company with 34K employees across 150 cities in 24 countries faced challenges with manual export and import filing processes. Tech Mahindra implemented a fully automated system, reducing processing time by 95% and enhancing operational efficiency.
Client Background & Challenges
Our Approach and Solution
Tech Mahindra automated the export and import filing processes, integrating SAP and AEB systems with webMethods middleware. This end-to-end automation reduced processing time from 25 days to 5 minutes, ensured defect-free operations, and improved compliance.
Business and Community Impact
- 99% reduction in manual intervention.
- 99% improvement in filing accuracy.
- 95% faster customs filing.
- 90% reduction in brokerage expenses.
- Near-zero defect slippage.