Tech M Recognized as a Market Leader in Healthcare Payer Service Providers, 2024 HFS Horizon Report
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Report Summary

The report recognizes Tech Mahindra as a market leader for its innovative platforms and frameworks that drive the quadruple aim of care—enhancing care quality, optimizing costs, improving patient experiences, and advancing healthcare outcomes. By integrating emerging technologies, Tech Mahindra addresses the complex challenges healthcare payers face, enabling seamless operations and personalized member engagement at scale. This milestone marks Tech Mahindra's first globally acknowledged market leader in the healthcare payer industry, reinforcing its commitment to driving transformation across the healthcare ecosystem.

Our Strengths

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Industry Specific solutions

  • AI-powered Payer Contact Center: Enhancing member interactions with intelligent automation.
  • CareNxt: Personalizing patient engagement with comprehensive care management.
  • Payer Apex Analytics Framework: Driving data-driven decision-making and predictive insights.
  • TechMHealthNxt.AI: Harnessing AI for proactive healthcare interventions.
  • Interoperability Platform: Connecting disparate healthcare systems.
  • WaaSNxt: Leveraging Workplace-as-a-Service solution for agile healthcare operations.
  • ClaimNXT: Optimizing claims processing efficiency with an RPA-based framework.
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Cost-efficient Strategies

  • Go-to-Market Approach: Tech Mahindra leverages strategic partnerships and segment-specific offerings, focusing on value-based selling that delivers measurable ROI and improved member outcomes.
  • Collaborative Ecosystem: Recognized for its deep domain expertise, strong global leadership, and advanced technological capabilities, Tech Mahindra has built a diversified ecosystem in partnership with major health systems, payers, and technology leaders. This ecosystem fosters innovation, efficiency, and scalability, enabling organizations to navigate industry challenges while optimizing costs and delivering high-quality care.
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Capability Advancements

  • End-to-End Capabilities: Tech Mahindra covers the entire healthcare payer value chain, from product design to member interactions and claims management.
  • Innovation-Driven Approach: Tech Mahindra leverages a pilot/POC-enabled innovation framework to integrate agile methodologies and design thinking to drive continuous technological advancement.
  • Measurable Outcomes: Tech Mahindra’s healthcare ecosystem enhances first-contact resolution and reduces costs via AI-driven automation. Personalized care plan optimization ensures better patient management, improving adherence and health outcomes.