Customer Engagement & Digital Experience

Humanize Digital Customer Experience

Creating exceptional digital experiences requires a seamless blend of artistry, science, and technology. We help you stand out by crafting unique, customer-centric solutions that drive engagement and loyalty. Our expertise spans omnichannel design and development, CRM, CX design, and advanced analytics to transform interactions into meaningful relationships.

Services

Channel Transformation

Delivering seamless, consistent, and personalized experiences across every touchpoint to enhance customer satisfaction, boost operational efficiency, and drive competitive advantage. We help banks modernize and digitize their channel platforms by harnessing cutting-edge technologies, innovative digital solutions, and a customer-first approach.

Customer Relationship Management

Implementing and maintaining industry-leading CRM solutions enables customers to generate consistent value across the entire lifecycle. Our Centers of Excellence for Salesforce, Microsoft, and PEGA drive seamless integration, innovation, and optimized customer engagement.

CX Transformation

Crafting compelling, immersive experiences that bring your brand to life. Tech Mahindra combines content, creativity, and experience design to deliver personalized interactions that resonate with customers. We foster connections and improve customer satisfaction by anticipating their needs and exceeding their expectations.

Hyper-Personalization with Advanced Analytics

Leveraging next-generation technologies like AI, machine learning, and data-driven insights to deliver hyperpersonalized customer experiences. Our robust analytics empower organizations to decode customer behavior, optimize lead management, enhance sales strategies, and strengthen relationships—enabling adaptive, intelligent, and human-centric decision-making.

Platforms & Products

Temenos Infinity

Temenos Infinity is the platform for business transformation that helps financial institutions accelerate their digital transformation initiatives.

Salesforce COE

Salesforce CRM helps businesses build and improve customer relationships through AI-powered tools and a unified platform for sales, service, marketing, commerce, and IT teams.

PEGA COE

Pega Customer Decision Hub (CDH) platform uses AI and machine learning to provide businesses with a 360-degree view of their customers, enabling them to make data-driven decisions and deliver hyper-personalized experiences.

BORN COE

At BORN, we craft user-centric CX Designs and journeys that drive engagement, satisfaction, and brand loyalty. Our offerings include Experience Transformation, Experience Audit, UX Research, Usability Testing, Journey reimagination, and App development.

Leading the Way

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Case Study

Scotia Bank

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Case Study

CHUBB

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Experience Design Services

Artificial Intelligence

Data and Analytics

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