AI for Telecom or Communications industry

Unlock the potential of AI for Comms

AI is undoubtedly the top disruptor for the communications industry. However, organizations must navigate several challenges to harness their full potential. Staying updated and experimenting with AI's ever-evolving power can be daunting. Key challenges include ensuring data availability, managing the complexity of integrating AI with existing systems, addressing skills gap and maintaining security and transparency in AI deployment and ongoing operations.

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AI is undoubtedly the top disruptor for the communications industry. However, organizations must navigate several challenges to harness their full potential. Staying updated and experimenting with AI's ever-evolving power can be daunting. Key challenges include ensuring data availability, managing the complexity of integrating AI with existing systems, addressing skills gap and maintaining security and transparency in AI deployment and ongoing operations.

Despite these hurdles, AI offers endless possibilities in enhancing customer centricity and reducing cost of transactions through predictive sales and service, providing agentic services, implementing cross-domain closed-loop automation, enabling intent-based orchestration, redefining software development etc.

AI can enable maximizing growth and productivity, but only if done right!

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Our Services

‘AI Delivered Right’ by TechM is designed to deliver maximum business value through a comprehensive approach that combines our framework, tools, partnerships, experience and skills. We aim to ensure that the AI vision and strategy for your business are clearly defined and effectively implemented.

Whether it is Autonomous Networks, Infrastructure, AI-led IT, OSS, Data systems transformation or enabling Autonomous Operations, we are here to help you choose the right AI technology, innovate to deliver successful pilots and scale up responsibly.

AI-led Care

Our AI-led care solution brings customer-centricity to center-stage with Complaint Analytics, Conversational AI Analytics, and Voice Call Data Analytics.

Intelligent Asset Inspection Platform

This platform provides end-to-end services for asset assessment, including capture of Lidar and imagery, identification of defects, field management systems including auditing and compliance, digital twins and geospatial data services.

AI Driven Customer Retention

An advanced analytics solution that helps improve decision-making and customer relations through ML-based Customer Analytics to predict customer churn, ML for Port out Analytics solution to predict subscribe-wise port out probability and understand the reasons, Run Sentiment Analytics on customer feedback and contact center information, and Intuitive Dashboard – KPI’s for customer Tx distribution and competitive analysis for reasons for carrier switch and customer loyalty.

Demand Forecasting

An AI-driven demand forecasting solution that helps enterprises forecast demand, identify missed opportunities, and gain insight on distribution route performance.

Network Analytics

Computer vision-based platform to recognize and reconcile the presence of customer-owned Telecom pole by leveraging multiple data sources and AI frameworks.

Telco Voice Assistant

24/7 cognitive chatbot to enhance customer interaction experience.

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Solution Benefits

  • Improved network stability, control, and availability
  • Achieve operational excellence and savings in expenditure
  • Fault prediction and proactive resolution for business continuity, leading to improved CSAT
  • Minimize manual fallout cases - namely, human effort in reconciliation
  • Help in reconciling pole locations and improving process efficiency and performance
  • Cost savings by correctly predicting truck roll requirements

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