Smart city implementation with amplified customer experience using intelligent, optimized, and responsive infrastructure.
DigitALL
Evolve into the NXT now.
The choice is obvious when organizations are asked to choose between transformation and disruption. But the journey to transform isn’t as obvious! Successful digital transformations include all stakeholder needs, possibilities, and organizational goals across multiple business layers, products, services, business models, and processes.
Unique Characteristics
Digitally evolving, “conscious enterprises” build unique characteristics to stay relevant.
Purposeful
Purpose-driven, technology-enabled business
Providing
Providers of simple, trustworthy, and sustainable brand experiences
Encouraging
Encouraging the culture of experimentation and value orchestration
Collaborative
Focusing on hyper-collaboration between humans, and human and machines
Data-Driven
Higher-order learning-organizations using data and cognitive capabilities
Our Services
Tech Mahindra partners with businesses to help drive digital transformations. Our service suite includes strategy and design, planning for future growth, customer management, analytics, AI, and more.
Strategy and Design
Defining digital strategy in the context of the client’s business strategy and market trends. Designing new business and organizational models to make this a reality.
Digital Customer
Helping clients engage better with their customers across the customer lifecycle. Enabling the right experience, integrated with the right technology.
Into the NXT
Discovering new horizons for business with new age technologies and determining how to use them to create their future enterprise.
Digital Insights
Leveraging the potential of data, analytics, and cognitive technologies to derive actionable insights to drive competitive advantage and operational excellence.
Intelligent Core
Building a strong technology core that brings business agility by adopting the right platforms, frameworks, and methodology.
Leading the Way
Case Study
American Football Franchise Automates Fan Engagement with a Single Source of Truth
Automated marketing solutions enabled better fan engagement boosting ticket sales and increasing revenue.
Case Study
Next gen contact center framework for a Canadian retailer increases 19 NPS points
Process mining CoE enables customer experience transformation with improved efficiency.
Case Study
Leading Canadian Bank Leverages Data Driven Transformation Achieving Seamless CX
Data driven approach enabled one voice from the bank to its 12 million Canadian banking customers.
Case Study
NA based Telco Enhances Customer Experience with Unified Product Catalogue
Omnichannel sales platform enabled integrated sales and consolidated the customer view in the sales experience.
Case Study
Leading Cricket Board Boosts Fan Engagement with Digital Experience
Leveraging websites and mobile apps to establish direct connection with board and fans resulting in more than 1M app downloads.
Case Study
Releasing Predictable and Reliable Social VR Application for A Global Internet Service Provider
Ensuring quality, industry- leading speed of release and best in class ‘launch critical bugs’ identification with 70%+ fix rate.
Case Study
Enabling Patient Centric Clinical Experience for a Swiss Multinational Healthcare Company
Unified cloud-based clinical platform improves patient engagement and reduces operating costs by 15%.
Case Study
Tyre-as-a service offering enhances CX for a Japanese tyre manufacturer
An integrated solution to capture unique identified of the tires and offer subscription-based services to consumers.
Case Study
US-based Marketing Company unlocks EBITDA Savings with Improved Customer Experience
Full CX transformation with roadmap, workforce solution, and technology integration reduces agent attrition rate by 12%.
Case Study
Canadian Energy Company Realizes Value with Business-Centric Approach to Automation
ROI- driven approach to automation and business-IT alignment saves millions of CAD $.
Case Study
Enabling Automated, Smarter Drug Discovery Process for an American Biotech Company
Unified request management and fulfillment platform enabled 50% better collaboration and reduced the turnaround time.
Case Study
Advanced Metering Infrastructure (AMI) Rollout for a Leading Middle Eastern Utility Company
Rollout of 250,000 electric smart meters increased operational efficiency and provided enhanced visualization of the distribution.
Case Study
Accelerating Nationwide Fiber Rollout for a Leading Telco in the UK
Future-ready, next-gen agile OSS enables lower operational costs and achieve fiber rollout targets.
Case Study
ML based demand forecasting enhances inventory control for a Japanese auto major
Real-time visibility of inventory flow improves accuracy of forecasting of the parts to 90%.
Case Study
Developing Enterprise Hybrid Blockchain Platform for a South Korean Company
Enhanced hybrid blockchain platform accelerates and increases transactions committed to 20,000 per second.
Case Study
European telco uses artificial intelligence to automate network operations
Advanced analytics and AI enabled self-healing with 90% accuracy to detect faults.
Case Study
Middle Eastern Telco Explores the Potential of Private 5G Network and Edge Computing
Demonstrated use cases enabling wider opportunity to replicate in industry segments like healthcare, mining, and manufacturing.
Case Study
Digital supply chain transformation for Global Auto OEM to improve operational efficiencies
Real-time tracking, higher inventory visibility and 100% invoice duplication elimination with TechM's blockchain solution.
Case Study
Live Moderation of Metaverse for a Global Technology Company
Efficient monitoring and prompt action on unruly users for improved user experience in the metaverse.
Case Study
Indian auto major adopts 5G network to support enterprise-wide digital transformation
Private 5G network enabled solution in the manufacturing process improve quality defect detection by 87%.
Case Study
A Leading Bank in India Delivers Next-Gen Customer Experience With Metaverse
First bank in India to enter the metaverse and position as digital innovator.
Case Study
A Dutch Publishing Company Saves 14000+ Clinical Hours with Digital Content Process
Using human centric approach in design thinking, the product backlog created provides actionable insights to customers.
Case Study
Creating the First NFT Marketplace in the Automotive Sector for an Indian Auto Major
A one-stop-shop for automobile NFTs, accessible to digital collectors globally.
Case Study
Open RAN technology for an African telco operator reduces carbon footprint
Deployment of Open RAN involves in reduction of power consumption and associated carbon emissions.
Case Study
Middle Eastern Telco Improves Operator's Churn Rates by 30% Using AI/ML Models
Upgraded CVM generates personalized campaigns and enable real-time contextual offers to customers.
Case Study
Delivering Geospatial Intelligence Platform for an Australian Energy Company
Platform enabled better visibility and improved operations of their network, using remote sensing and advanced analytics.
Case Study
NZ based Automobile Insurance Company implements SaaS-based Insurance Systems Suite
Cloud-based, future-ready insurance system enhances client service and future growth aspirations.
Case Study
Enabled Cloud-Based Digital Transformation for a Large American Retail Chain
Implementing a multi-cloud architecture enhances business efficiency and results in a 75% improvement in delivery speed.
Case Study
Canadian media conglomerate improves end-to-end enterprise network efficiency by 40%
Cloud-based digital transformation orchestrates value across ecosystem with security vulnerability detection rate of 95%.
Case Study
TechM’s Accelerators Enable Cloud Transformation for a Global Insurance Company
Enabling cloud transformation increases velocity in data migration and enables cost savings.
Thought Leadership
Views
Essential Best Practices for Effective Order Management in Supply Chain Management (SCM)
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