Creating Memorable Digital& Human Inspired Experiences
It is vital for businesses to be future-ready by acknowledging 'digital’ as an inherent part of their strategy . Tech Mahindra Business Process Services (BPS) is at the forefront of this technology evolution.More
It is vital for businesses to be future-ready by acknowledging 'digital’ as an inherent part of their strategy . Tech Mahindra Business Process Services (BPS) is at the forefront of this technology evolution.
Our approach towards delivering CX services begins with a deep understanding of the customer environment and fostering a collaborative partnership focused on employees. This approach helps us increase business value, deliver transformative benefits, and introduce efficiency drivers through platform-based solutions leveraging intelligent automation, GenAI, and analytics. Ultimately, we help customers achieve success in a progressively digital and disruptive world.
Tech Mahindra BPS has been positioned as a "Market Leader" in HFS Research Horizons: Customer Experience Service Providers, 2024
Tech Mahindra has been placed as a Horizon 3 market leader in our inaugural CX Services Horizon report for its digital-first approach, CX delivery capabilities, and approach to the gig model. Leveraging its partner ecosystem and its own Makers Lab, Tech Mahindra has developed CX technology using emerging tech, including GenAI. Clients of Tech Mahindra are impressed with the firm’s flexibility and speed of execution.
Tech Mahindra BPS positioned as a Service Leader in the 2024 SPARK Matrix™ Contact Centre Outsourcing Services by Quadrant Knowledge Solutions – 3 years in a row!!
Tech Mahindra emerges in the CCOS market as a prominent player with its strategic emphasis on innovation and digital transformation. Through its Navixus business unit, the company offers a 360° digital transformation suite designed to tackle complex challenges in customer engagement and business processes. Additionally, Tech Mahindra's proactive R&D efforts via Makers Lab and its commitment to preserving Indian languages with Project Indus reflect a forward-thinking approach.” “Strategic acquisitions and launches such as Populii have further improved its capabilities in delivering comprehensive digital customer experience services. These elements collectively enhance Tech Mahindra's ability to meet diverse client needs and adapt to evolving market demands.
TechM BPS Positioned as a 'Leader' within NelsonHall' s CX Services Transformation 2024 NEAT
The CX services market is evolving to multimodal support with heavy use of conversational AI. Tech Mahindra is at the forefront of this evolution with its IP, strategic partnerships, conversation design resources, and implementations across various use cases. Its investments to integrate GenAI in the virtual assistant m.ai.a 2.0 to extract contextual information regardless of the customer channel shift is the next step towards value-add customer conversations.