Hospitality | Tech Mahindra

Enhancing Guest Experiences

Our hospitality practice enables hotels, resorts, vacation ownership, timeshare, and cruise companies to improve business competitiveness by deploying digital solutions framed by robust IT infrastructure. We offer end-to-end solutions and services that include guest experience management, customer relationships, core hotel operations, and corporate IT and back office.More

Our hospitality practice enables hotels, resorts, vacation ownership, timeshare, and cruise companies to improve business competitiveness by deploying digital solutions framed by robust IT infrastructure. We offer end-to-end solutions and services that include guest experience management, customer relationships, core hotel operations, and corporate IT and back office. We service one of the world's largest timeshare and vacation ownership companies, the world's first online marketplace for short-term and long-term stays, homestays, and experiences, and a key luxury chain hotel with iconic assets.

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Our Offerings

Customer Data Platform

Helping the hospitality industry customers unify guest data and build targeted communication to drive revenue.

Customer Relationship Management (CRM)

Specialized hospitality contact center using smart call analytics, voice analytics for better AHT.

SeeR

Advanced analytics platform, digital CX management, automation with RPA, digital marketing. Contact center offerings like central reservations (CRO), loyalty management, and 24/7 customer service for increasing operational efficiency.

Use of Artificial Intelligence for Data Accuracy

Customer feedback analysis using generative AI (LLM) to gather essential information about products, services, and offerings.

Our Services

Guest Experience

Design thinking with UI / UX development on web and mobile app | GenAI enabled conversational chatbots | Customer 360 analytics | Predictive analytics | Next Gen contact center | IoT-led smart in-room automation | Immersive AR/VR experience on meta platform

Customer Relationship

Digital marketing | Proximity marketing solution | Gen-AI powered multilingual chat bot | IoT-based customer service tools | Blockchain-based secured contracts and 5G network | Energy efficient hotels | Digital connect (integrated PMS and POS) | Loyalty management solutions

Core Ops Apps

Digital connect (integrated PMS and POS) | Channel manager | Operations mobile app | Operations 360 analytics | Smart energy management | RPA for hotel operations | Comprehensive customer data platform with AI and analytics

Corp IT and Back Office

Product consulting | Managed ERP | Asset and infrastructure management services | WaaS | Cloud services | Integration services | ADMS and testing services | Security and network solution | Smart modernization | IT service management

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