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Operational Efficiency
Optimized OpEx- IMS
Network Operation Centre for the Largest Networking Company in US
The Client was looking for a partner who could manage NOC to control their OpEx. Tech Mahindra offered a 24x7x365 model with rationalised team structure to support the NOC, substantiallly reducing OpEx and thus enabling improved network availability to the client.
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Backup and Patch Management for One of the Largest Universities in US
The client was looking for an MS provider who could implement Backup and Patch Management. Tech Mahindra offered a 24x7 model guided by ITIL framework and implemented patch management on a regular basis.
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Database Administration and Support for a Tier 1 Telco in US
The US tier 1 Telco was looking for solutions to manage their mission critical databases. The
existing support team was geographically spread across 4 locations in US, managing 1200+
database instances distributed amongst them. These teams were operating independent to
each other; hence they lacked coordination and knowledge sharing. There was no 24x7
monitoring and support provided by the current team. Also, the databases did not have any
high availability solutions. This posed to be a big risk for availability of critical databases.
Growing operating costs of database support was also a concern. Time bound activities like
migrations, upgrades, patching were missing the deadlines.
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Monitoring and Incident Management for large US Telco
The client has grown through organic and inorganic routes, acquiring disparate IT assets and
systems over the years. The client’s long-standing reputation for quality, reliability and
operational excellence is closely tied to the efficiency of the company’s IT solutions and IT
operations.
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Help Desk for Data Centre Services for a Tier 1 Operator in UK
The client was facing high operating costs and operational challenges due to the out of hours support required for data centre services. A low cost help desk to provide out of hours (OOH) help desk support was the solution. Tech Mahindra conceptualized, designed and built this DCS OOH team including a disaster recovery site within budgeted investment and timeframe to meet the client requirements.
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Managed SOC for the Customers of a Leading European Telecom Operator
The customers of the client were facing problems in the maintenance of the network security parameters due to the global presence of their businesses. Their previous methods of maintenance of these security parameters were pushing up their operational cost and were cumbersome to operate. Tech Mahindra proposed to deliver the services through its SOC in Noida to meet the client requirements.
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Citrix Application Support for Tier 1 Telecom Operator in UK
UK’s leading Tier 1 Telecom Company needed quick solutions to support their highly unstable GIS system that was recently migrated to Server Based Computing Environment using Citrix and Windows 2000. Tech Mahindra with their expertise, found the root cause for the issues, reducing the fault volumes by 500%.
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CNOC for X.25 Services to a Tier 1 Telecom Operator in UK
The client was facing high operating costs due to the legacy nature of their services. A low cost centralized Network Operations Centre (NOC) to monitor network performance and services was the solution. Tech Mahindra conceptualized, designed and built this centralized NOC including a disaster recovery site within budgeted investment and timeframe.
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Optimized OpEx- SI
End-to-End System Integration and Implementation of Oracle based BOSS
The existing IT infrastructure at the client end was designed and operationalized for Cable Entertainment line of business. Over a period of time the same legacy infrastructure was leveraged for HSI and Telephony lines of business just by introducing some of the OSS components.
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Optimized OpEx- Network
Carrier Network Operations Centre for a 3G Operator in Philippines
The client was facing service level issues and high operating costs due to decentralized fault, alarm and performance management. A centralized Network Operations Centre (NOC) to monitor network performance and services was the solution. Tech Mahindra conceptualized, designed and built this centralized NOC including a disaster recovery site within budgeted
investment and timeframe.
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Optimized OpEx- Revenue Assurance
Revenue Assurance Solution for a Tier 1 Operator in Indonesia
The client needed a solution to address challenges of revenue leakages, frauds, mismatches and incorrect configuration in their existing network. Tech Mahindra leveraged its Revenue Assurance experience to provide an end-to-end Fraud Management and Revenue Assurance (RA) solution.
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Optimized OpEx- BPM
Introduction of PMF for Broadband Telecom Product
The client wanted to implement a strategic application that could hold the product related master data including price details at one place. Tech Mahindra provided Product Master File (PMF), a strategic OSS solution to meet the client requirements.
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Opal/Chelsea (CP) -Voice Service Migration over Client’s Network in UK
The client was working on a generic solution for all interested CPs to migrate over 3m customers across client’s network to other voice product using single interface which will allow the CPs to place orders on their own systems. They are then automatically file transferred to client’s systems where they are unpacked, assessed and acted upon.
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Optimized OpEx- OSS
Inventory Management Solution for a Tier 1 Operator in UK
The client wanted an on-time, with in budget, resilient and highly available (24*7) OSS solution to support the launch of test access product functionality of 21CN component called EvoTAM. In
addition, the application was supposed to host the logical inventory, aid planners to perform capacity management and interface with the physical device for switching the test port in EvoTAM for
proactive test and diagnostic activities.
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Performance engineering of complex multi-COTS Platform
Performance issues addressed right through the software development life cycle - implemented the Integrated Proactive Performance Management (IP2M) framework to ensure BSS-OSS cater to forecast business growth.
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Software As a Service (SAAS) Platform for a Tier 1 Operator in UK
The client wanted to have a Software as a Service (SaaS) platform to support rapid delivery of new network connected (session aware) services which would enable reduced time to market for new services. The client also wanted the solution to be cost effective and within their budget. Tech
Mahindra based on its decades of telecom domain experience and expertise provided the necessary
solution to meet client requirements.
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End to End Implementation of Service Activation Suite for Tier 1 Operator in Australia
The client was experiencing massive slowdown in their business critical operations, while they were transforming their networks over the IP backbone. In the OSS space the key element was a robust service activation solution. Tech Mahindra took complete responsibility and accountability to deliver end-to-end service activation suite, which included product (Metasolv) implementation and integration.
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Optimized OpEx- Testing
Testing Program for a Tier 1 Operator in USA
The client wanted to have single ownership for testing operations of major BSS applications for its Quadruple play services program. Tech Mahindra took entire test execution ownership of the client’s Quadruple play services program covering Clarify, Amdocs self service, Order management system and entire billing suite of applications such as XACCT mediation, Enabler rater, Billing, API, Amdocs partner resource manager, Accounts receivable and Customer management.
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Implementation of an Order Provisioning System for a Tier 1 Operator in UK
The client has a number of systems for various services. Each of these systems have their own order handling capabilities due to which there is a huge time lag between identifying a product and making it marketable. The client wanted a common interface to capture any order. Tech Mahindra designed a system called FLOW which provides a common interface to capture any order and hence meets the requirements of the client.
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Portable Media Player Development
Tech Mahindra worked with a Taiwan-based OEM Supplier in development of a portable media player. The project started as a component development project. The client developed confidence in Tech
Mahindra’s capability & increased the scope of the work from component to product development activity. The client’s customer has accepted the product and has already launched it commercially.
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STB Middleware Development
Tech Mahindra helped a Taiwan-based OEM supplier of a leading Japanese Infotainment vendor in launching a set-top box for mobile use in a car. Tech Mahindra carried out middleware development from ground-up and helped reduce “time-to-market” by 21% to catch the “early bird” advantage. The Tech Mahindra team extended support till product launch.
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STB Middleware Porting
Tech Mahindra helped one of the world’s leading enablers of Interactive television / IP Television in Middleware porting for a DVB-S based Set- Top Box (STB). The challenge was to help ensure the new
generation iTV STB middleware to be available on popular hardware platforms and reduce the time to market. Tech Mahindra helped achieve an 8% reduction in time to market.
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STB Pre Launch Testing
Tech Mahindra helped Europe’s leading telecom operator in rolling out IPTV services, when the client
was just a few weeks away from the Beta trial launch. Tech Mahindra helped the client in mitigating risks identified during initial trial runs and addressed the time-to-market demands.
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Interconnect Billing & Accounting System for Largest Operator in India
As the largest operator in the country, the client interconnects with other operators from hundreds of points of
interconnects spread across India. Due to the emergence of new service providers across the country,
interconnect operations had become the fastest growing revenue source for the client & hence required
appropriate focus.
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Delivering Business Improvements- IMS
Server Administration and Support for a Tier 1 Telco in US
The client was looking for an IT operations service partner, to help improve the quality of services, to its ever increasing fleet of servers, reduce downtime of highly critical servers and infuse latest IT solutions. Tech Mahindra offered a 'right shore' model to support the servers, reducing the total cost of operations up to 35%.
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Delivering Business Improvements- Revenue Assurance
Revenue Assurance Roadmap for one of the largest Telecom Operator in Philippines
Client was facing problems in meeting customer expectations but was not able to pin-point the root causes.
There was a realization of revenue leakages. Tech Mahindra acted as a proactive consultant to offer help and
recommended a comprehensive study. The client agreed and initiated the project.
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