In the highly competitive telecom market, reducing costs has become essential. Falling Average Revenue Per User (ARPU) and new entrants have made companies look for innovative technological solutions to cut costs. Tech Mahindra’s proven expertise and experience in providing BSS solutions can help reduce operating costs. With a library of world-class solution frameworks and system integration expertise, we can reduce time-to-market, while solving complex migration and system integration (SI) issues.
Tech Mahindra’s in-depth understanding of the operational and financial challenges faced by various telecommunication and media companies has helped them achieve operational excellence. Through our coherent and evolving portfolio of offerings, we have enabled our clients to improve their long-term performance. Tech Mahindra’s BSS infrastructure consolidation and rationalisation has made it possible to remain competitive in the Next Generation market place.
What makes us different
Tech Mahindra partners with clients, building an ongoing relationship that delivers not only an appropriate BSS, but also one that is fully supported in terms of roadmap and resources over time. Our singular focus on telecom, and a comprehensive BSS Practice with proven consulting and delivery skills in all major BSS products, has made us a partner of choice for the delivery of major IT transformation programmes for telecom service providers worldwide.
Winner of ‘Achievement in Innovation' Award – Billing and OSS World 2006 |
Focus on the future
Next Generation networks are expected to have a common IP-based architecture delivering multiple services over many different network technologies, which would increase flexibility and reduce overall cost. But it is hard to achieve without proper attention to the network’s underlying support systems. Tech Mahindra is focusing on emerging Next Generation technologies, such as IMS, WiMax, IPTV and Web 2.0, and is building solutions and offerings for equipment manufacturers, independent software vendors and service providers to help retain their competitive edge.
Service Offerings
Tech Mahindra has been ranked as the 3rd largest BSS Systems Integrator and 5th largest BSS Vendor by Gartner-Dataquest in the World Wide Analysis 2000-2006, published in 2007. |
Business Consulting
We understand the importance of delivering and supporting integrated end-to-end solutions to our clients. Hence, Tech Mahindra, through its Business Consulting offering, aims to resolve strategic technology and business issues that confront CEOs, CIOs and Senior Business Unit executives. Our Business Consulting services include:
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BSS strategy formulation
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BSS solution architecture audit and assessment
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BSS performance audit and tuning
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BSS process architecture and reengineering
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Revenue leakage audit
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BSS solutions assessment and selection
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Operations service improvement strategy
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Mergers and acquisitions
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Systems consolidation, rationalisation and closure
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Strategy for Standard Operating Environment
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GSM launch management and support
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Telecom expense management
Systems Integration
Tech Mahindra has a proven track record of delivering end-to-end BSS solutions for greenfield as well as large Tier-1/Tier-2 service providers across various network topologies such as wired, wireless, and Next Generation networks, through wholesale, retail and ICT business models.
These capabilities specifically relate to:
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CRM solutions – Siebel, Clarify, Oracle
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Converged NxG billing – Geneva, LHS, Infozech, UshaComm, MetraTech , Kenan
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Convergent mediation – Openet Active Mediation, Comptel
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Adjunct rating, roaming, billing – PriceMaker
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Real-time convergent charging – Geneva, PriceMaker
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Real-time active charge – Openet
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Interconnect solutions – SubexAzure
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Revenue assurance – SubexAzure
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Partner relationship management – Geneva, LHS, MetraTech
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Order management – Siebel, Clarify
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Product upgrades – LHS, Siebel
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Complex contract management – PriceMaker
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Solutions inventory reconciliation
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Bill audit and reconciliation tool
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Wholesale voice traffic reconciliation
How you benefit through our expertise
Tech Mahindra’s telecom expertise, experience and methodologies have resulted in a rich knowledge base through several years of Tier-1 exposure. We have successfully designed solutions aimed at major transformation programmes for Tier-1 service providers from legacy to Commercial-Off-The-Shelf (COTS) applications for Next Generation services. Our in-house ready-to-deploy components and plug-and-play best-of-breed COTS products help reduce timelines for implementation. This is best reflected in two ready-to-implement Telco-in-a-box suites, TechM Elite and TechM Express , which address the needs of greenfield and Tier-1/Tier-3 service providers.
Transfer Management Workload and Risk
Tech Mahindra’s Managed Services offerings in the BSS space help service providers to adopt a planned approach to reduce costs, and enable them to join a strategic sourcing partner in order to find broader, breakthrough benefits. These include skills augmentation and large scale savings through prudent off-shoring of core processes and non-core development and maintenance of applications and solutions. These strategic initiatives, have not only helped several service providers transform their cost base but also provided the required business agility by enabling transfer management workload and operations risk. Typically, this includes the following areas: